Child Item

A new folder I created says it doesn't have an owner when I try to share it

Dropbox Plan
Plus

Are you a Team Member or Admin?
No. I own the account. There is no Admin, and there are no Team Members

Do you have access to the email linked to the account?
Yes

Are there any devices connected to your Dropbox account?
Not that I'm aware of.

Question or Issue
I created a new folder. It is not within another folder - when I click All Files, it shows at that level. Then I tried to Share it and I got the message below. I've never encountered this problem before when creating folders. What have I done wrong, and how can I create a new folder that I can share?

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Comments

Hannah

Thanks for reaching out to us, @DonnetteD, and happy Monday!

What if you create a copy of this folder and then try to share the copy? Are you allowed to share it then?

Let me know!

DonnetteD

Yes, I am able to share a copy of the file. I appreciate your help, but I'd like to understand why a brand new folder created by me when I am logged in is not automatically "owned" by me ??? Am I going to need to go through this process of creating a copy of a new folder every time I want to create a new folder in order to ensure I am the "owner" of all folders? This doesn't make much sense to me.

Megan

Hey @DonnetteD, let me jump in here!

Was that a one-time situation, or do you still notice the same behavior when you create a brand new folder, and try to share it?

Can you create a new folder, and then try to share it without copying it? I'm wondering if this was a fluke or if it's consistently happening with all of your newly created folders.

DonnetteD

Well, it wasn't a one-time situation because it happened a few days ago, which started this question. Then I created a new folder yesterday and had the same problem.

However, I just tried adding a new folder again now, and it allows me to share it. Between yesterday and today I closed Dropbox, and logged out of my computer completely, so Dropbox restarted when I restarted my computer ... so perhaps that fixed the problem.

At least now I know what to do if it happens again. Thanks again for the advice. Greatly appreciated !!