Child Item

Can’t remove shared folder due to lack of space

Hi Dropbox team,

I’m having an issue with a shared folder called “Worms”.
I’m not a member of this folder, but it keeps showing under my “Shared” tab and is taking up 1 GB of space.

Whenever I try to open or remove it, I get the message “Not enough space”, and I can’t accept or decline the invitation.
I’ve tried the /share/invites page and all standard fixes, but nothing works.

Could you please manually remove this folder/invitation from my account?

Basic pack

Thank you in advance!

Find more posts tagged with

Delete

Storage space

Shared Folders

Dislike

Active

Accepted answers

Hannah

Hey @mgry, thanks for the updates here.

If you only have three image files in your account, there must be something else that's taking up your space and filling it up.

Would you mind taking a look at your backups page here, to see if you have any backup files?

All comments

Walter

Hey @mgry - sorry to hear you're having issues with this.

Can you please try navigating to this page (you can try another browser if you've already attempted this) and see if you can remove your access from this shared folder from there?

Let me know how it goes!

mgry

Hi Walter! Thanx for your reply.

I did it before and just in case have tried again now. Both methods you mentioned. No luck

tried as well incognito mode.

I do not get those three dots option or anything. Every time i move mouse over the folder I gen ONLY message Become a member of folder ( or smth in that direction, my pc is not in english) , if I press this button , a new window pops up saying Not enough space

Best Regards

Walter

I see, thanks for giving that a go for me @mgry

Do you happen to know the owner of this folder to maybe reach out to them and ask them to remove you from the share?

mgry

Hi Walter! Thanx for your reply. Unfortunately it is not possible for me go this way. I have considered that as well😜 that is why searching alternative solutions

Best regards

Walter

I see, thanks for the update @mgry

Could it be that this folder is nested within another folder or that it contains other shared folders by any chance?

mgry

Without beeing 100 % sure, it should not contain any other shared files, it is just an old game Worms. The folder itself is in Shared folder.

Thanx in advance

Walter

In that case, have you tried removing the parent shared folder instead @mgry?

mgry

Where can I find this parent shared folder in this case? I am sure this "Worms" folder is only one folder I shared/was shared .

Can you remove that folder from my box, as a administrator?

Thanks in advance

Rich

mgry wrote:
Where can I find this parent shared folder in this case? I am sure this "Worms" folder is only one folder I shared/was shared .

From your screenshot it appears that Worms is the parent shared folder.

Are you sure that this folder is actually taking up space in your account? The message in your screenshot is truncated, but it appears that it's telling you that there's not enough space in your account to accept the shared folder. Until you actually join the folder, it wouldn't take up any space in your account.

Can you see what the full message is, where it starts with "Der er ikke nok plads til at ..."

mgry

Hi Rich! Thanks for your reply. I am not sure that the Worms folder is filling my space , because as you can see on my previous screenshot it is only 1 GB. I attach a new screenshot displaying all files I have in Dropbox.

As you can see I have ONLY three pictures in my Dropbox, so I am in a huge doubt what is filling my space.

You asked me about full message which starts with " Der er ikke plads til at åb...", meaning is Not enough space to open... ( literally) . I do not get any additional text moving mouse over that message.

What to do? I have 3 pictures and a 1 gb folder Worms (which is not supposed to fill anything) and my 2 Gb space is full.

Thanks in advance

mgry

Hi Walter

Thanks for your reply

No, Worms folder is not placed in any other folders

Hannah

Hey @mgry, thanks for the updates here.

If you only have three image files in your account, there must be something else that's taking up your space and filling it up.

Would you mind taking a look at your backups page here, to see if you have any backup files?

mgry

Thanks Hannah for your reply! That was a solution, there was a HD backup folder. I wondered as well that 3 pics can make that trouble. I could not see any other folder when I clicked on different buttons. But as soon I clicked on your link I got directly to my backup folder. After I managed to fix all my Dropbox problems.

Thanks a lot

Megan

Hey @mgry, thanks for letting us know!

Happy to see that your issue is now resolved! We'll be one post away if you need anything else! 🙂