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Dropbox data stolen and deleted

I received emails from unknown people, the content of the email as per below.

< I would like to warn you that if your response regarding your dropbox does not arrive at [removed per the Community's Guidelines] within 2days, we will be forced to delete all your data. Here are a few photos to make sure we have all your information> ... and my data photo attached

I couldnt log in to my account, then i reset my password and re login, my profile picture has been changed and my files has gone.

All my data has been deleted, i have been using dropbox for years, and i have never encountered to this issues. I have contacted the support, asked me to check on my shared folder and event page. So i have checked on the event page, and i saw few of my folder has been shared but in the shared folder theres nothing. In the event page, there isnt any deleted files...... And i dont know where all my files gone!!!!!

Please help to recover all my files, as i have very important documents there. T.T

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Comments

Walter

Hi there @ViviP - sorry to hear about this.

If you've ensured that you're logged into the correct account, there should be a sign of your missing files in the deleted files page or the events page.

Do you happen to have another Dropbox account perhaps, associated with a different email address of yours?

As for the email you received, does it come from an official Dropbox domain?

Let us know more and we'll take it from there.

ViviP

Hi Walter, I only have 1 dropbox account which i have been using for years. Email i received for the warning wasnt from Dropbox official, some random guy just hacked my account without my knowledge (even after i have set up the 2factor verification). There is nothing can be found on the event page. i couldnt even restore back on my own. Eric from Restoration team has replied saying that my data has been rolled back to before the deletion, but all the files were still missing.

Walter

Thanks for the additional information @ViviP

Could you also share your ticket ID with us so that we can look it up in our system?

Logjammin

I have had the same situation my data was taken out of my Dropbox account which I’ve also had for many years and a pic with a note requesting I contact a Gmail address or my data will be deleted after 3 days. It’s now past 3 days and it has been deleted. I am shocked at the effortlessness of the breach, how many more customers have had this and what has been done? I need my data back as it has years of important work and personal info. I need assistance urgently here is my cell number WhatsApp is no doubt better than messaging [email removed as per Community Guidelines]

Karen30

All my data was deleted by a hacker.
They deleted also the “deleted files”
All my data of all my life was there! I need help!!!

Mark

Unfortunately if they deleted the files from deleted (i.e. permanently deleted them) there is nothing anybody can do - they are not recoverable via Dropbox.

You will need to restore from a backup OR if you have computers not yet connected and sync'd to Dropbox use that.

Karen30

But rewind qasnt for this kind of case?
“Cloud” isnt replicate the datas for the security?

Mark

Rewind only works on deleted files. Once they are permanently deleted they are, as the name said, permanently deleted.

And yes, Cloud storage is a good replication of your data - so if you replicated it recover it from the original copy rather than the cloud.

Remember a backup system should have 3 or 4 copies of data across multiple devices/settings/systems.

Megan

Hey @Logjammin, sorry to hear about that!

Also keep in mind, that it's far from safe posting your personal phone number, or any other details in a public forum, therefore I removed them for you.

Do you have access to your Dropbox account at the moment?

Have you checked the events page, and deleted files page as Walter posted above?

Keep me posted, and we'll take it from there!

logjammin75

HI Megan

I wasnt expecting a reply hance my late message. I changed my email address and put on 2 factor auth. My files are back but there is no data in the older ones some in the newer ones. So i have no idea whats happened whether some data reloaded when i reloaded the desktop app or the hacker left some behind

Walter

Hey @logjammin75 - sorry to jump in, but are you sure you're looking at the correct account?

If so, could you have a look at your deleted files page and the events page and let us know what you find?

logjammin75

HI Walter,

Yes I'm certain its the correct account, soon after the account was hacked i changed my email address and enabled 2 factor auth. What I'm seeing however is that there a quite a few members of this community who are raising similar issues i.e. hacked account data stolen please help! These cases could easily be career ending! However the replies from the dropbox staff are woefully ineffectual. Firstly a cloud storage platform like dropbox should never have such a litany of compromised security cases, secondly if these became public ie rather than on this community only, data restitution becomes an obligation when core features advertised on your website " Is Dropbox secure? Yes. Whether you have a personal Dropbox account, work in a team using Dropbox to collaborate, or oversee an enterprise-level solution as an IT admin—the security of your data is our highest priority", now are false and misleading, and thirdly i would expect a concerted highly visible response from dropbox senior management announcing every effort ensure the return of a customers data. The whole USP of this platform is secure data storage in the cloud. If this is compromised so effortlessly, the company should either close their doors or relentlessly pursue data retrieval otherwise what the hell is the point in using Dropbox. A "distant cousin type scenario" is the high profile and disastrous breach and exposure of members details on Ashley Madison, look at what happened? Why should my data that has been held on dropbox for more than 4 years be any less important than a cheating spouses details leaked to all and sundry? In fact its more important and cleaner, but this comment, "...are you sure you're looking at the correct account?" check the deleted files and events page, im sure is well meaning but assumes the smallest of responsibility and cheapens the entire case!

I could be wrong but if all of the community members who have suffered hacked accounts and had personal data stolen, came together, not difficult to orchestrate, and made the necessary "noise" highlighting Dripbox's porous data security measures. Arguably the single most important differentiator between cloud storage services. I hope this makes my position clear, i expect dedicated, solution orientated service, from experts and ASAP!

Mark

Hi @logjammin75

Just a quick one - are you the same person as this post? Because if so are you aware its two diff accounts you are using? Which could be part of the issue here.

logjammin

Hi, im not user ViviP if thats what you? I replied to his/ her original

Nancy

Hey @logjammin, Mark’s referring to your post here (even though the username is similar, it’s been posted from a different Community profile/Dropbox account. Same goes for this profile.

logjammin75

So no further assistance then from Dropbox, or is this the wrong platform for Dropbox to assist in providing a solution for a paying customer, or is this the extent of Dropbox's scope of services? And something which i forgot to ask and would as per common procedure expect, is a case number and the assigning of a technician to my case? Is this not considered at Dropbox either?

Hannah

Hey @logjammin75, sorry to jump in here as well.

At this point, you're replying to this thread from three different Community profiles; one is @logjammin75, the other is @logjammin and the third is @logjammin.

Community profiles are connected to Dropbox accounts, so that means you have three different Dropbox accounts, under three different email addresses.

Could that mean that you're looking for your files in the wrong account?

Mark

@logjammin75 wrote:
So no further assistance then from Dropbox, or is this the wrong platform for Dropbox to assist in providing a solution for a paying customer, or is this the extent of Dropbox's scope of services? And something which i forgot to ask and would as per common procedure expect, is a case number and the assigning of a technician to my case? Is this not considered at Dropbox either?

Dropbox is trying to help. As have I (as a volunteer) but you arent letting people do so by not answering the questions given.

So far you have posted on here with three different Dropbox accounts via three different profiles but not answered any questions about this.

Solow

Yesterday someone had access to my account, deleted ALL my files and folders and left a ransom note asking to be contacted, I suppose for payment. I have a basic plan: do I have any possibility to recover my files? Maybe upgrading my plan? Or am I done? 😭

Mark

Solow wrote:
do I have any possibility to recover my files?

If they didnt permanently delete them, yes. You can recover via this article.

If they did permanently delete them I'm afraid they are not recoverable, at all. Upgrading wont do anything.

Walter

Hey @Solow - I've just sent you an email to investigate internally, so please take a look at your inbox and we'll take it from there.