No option to remove payment method on my Basic plan

Question

It seems like Dropbox doesn't give any options to remove or change payment info. I'm reaching out to the community because I need help with this issue! It is also quite annoying that email support is a paid feature.

UPDATE: I have reached out to support via email, and they replied (I thought it was only for paid subscribers...). Basically, they told me that payment methods get automatically removed once you downgrade to the basic plan. I was already on the basic plan, but after they replied, the payment info vanished from my account. I don't know what actually happened, but the issue was solved.

Jay · Accepted Answer

Hi @AlexRezamp, thanks for contacting us.

In general, when downgrading from a paid plan, the previous billing information should be automatically removed from your account.

I'm glad to hear that your recent contact with the support appears to have resolved this matter.

If there's anything else we can assist with, feel free to reply back here!