Child Item

Files not showing up in File Requests folder

Device
Dell
Operating System/Browser (if using the web)
Windows 10 Pro
Question or Issue
I set up a File Request for members of our alumni group to upload reunion photos and I received several emails from Dropbox that various photos had been uploaded, but when I tried to view them in Dropbox only photos from one of the emails show up in my File Request folder. I believe I have enough space remaining in my account. Any idea why the other photo image files are not showing up? If they were uploaded as the email indicates, where might they be? I am not that savvy with Dropbox, so any assistance would be appreciated!

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File Requests

Dropbox Basic

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Comments

Rich

VickiK3275 wrote:
... I received several emails from Dropbox that various photos had been uploaded, but ... only photos from one of the emails show up in my File Request folder.

Have you checked the status of the request on your Requests page? Does it show multiple uploads? You can click on a request to see the uploaders, and then click the view uploads button to go to the files that were uploaded.

VickiK3275

Yes, I can see the one group of files that were uploaded, but not the others that were included in the other emails I got from Dropbox that listed files that had been uploaded. They aren't in the folder I created for the file uploads in the Request page. or anywhere else that I can find.

Walter

Have you ensured that you have enough space to accept the mentioned files @VickiK3275?

What's shown in your settings online in regards to your quota?

Hannah

Hey @VickiK3275, I'm just checking in to see if you're still having issues with this.

If so, make sure to reply to Walter's questions above, so we can continue troubleshooting.

If you were able to resolve this, do let us know!