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"Unable to complete sharing" error for the last two days - How can I resolve this?

Hello everyone, sorry but i'm very frustrated.

2 days ago at some point my sharing options has been disabled with a message

"Unable to complete sharingWe've suspended your sharing activity. For more details or to contact support, read our <link>Help Center article.</link>"

And yes.. there were indeed the <link> and </link> html tags in the popup and in fact the link DID NOT WORK.

So I Googled it and found the article in question.

I contacted support via chat, and a friendly person answered and REPEATS the same things from the article twice.

They also told me that, for SECURITY AND PRIVACY reasons, they couldn't tell me WHY, or even WHEN or IF, this suspension will be removed.

They opened a ticket for me in the "ENHANCED" department. The only thing the department in question did was... REPEAT the things in the article 2 MORE TIMES but they can't do anything more because for SECURITY AND PRIVACY reasons they don't see anything.

I also point out that in the article in question at a certain point it says:

How do I resolve this issue?

If you encounter this situation for the first time, your sharing activity and link or file requests will be suspended for 24 hours. Subsequent occurrences will result in suspensions longer than 24 hours. You should receive an email with instructions on how to address the issue.

I tell them I haven't received ANY EMAIL explaining what happened.

Answer: The email is sent only after the first violation. Fun part: 3 operators told me that... the article is wrong! I swear! They linked it to me like it was the Bible and told me "no, the article is wrong! You won't receive any emails."

(I should point out that the first violation had exceeded 20GB, I had the super-cheap plan, and obviously, the first sync, I exceeded... I understand, I PAY and increase it by upgrading to the Professional plan.)

The funny part is that they keep saying PRIVACY AND SECURITY, but no one knows why... the first time they tell you PRIVACY AND SECURITY, who cares, but the second time they tell you "WE CAN'T SEE ANYTHING."

And the most interesting part... THEY DON'T SEE WHEN THE BAN IS REMOVED... I mean... you, the user, could be banned FOREVER and they can't tell you... BUT YOU WANT THE MONEY!

OH, YOU KNOW THE BILLING DATE TO THE EXACT HOUR, MINUTE, AND SECOND.

But not the blocking/unblocking date.

Bottom line... hope everything goes well, otherwise forget about any kind of support.

So, well, we're waiting for God to come down to earth and unblock file sharing because, well, who knows when it'll happen. Today, tomorrow, a week, a month, a year, a century, a millennium. They don't know. Security and Privacy! But only about the things that are convenient for them; everyone knows about the things that are convenient for you.

12/10/2025 Dropbox Plus (12/10/2025 - 12/11/2025) Completed €11.99

12/09/2025 Dropbox Plus (12/09/2025 - 12/10/2025) Completed €11.99

12/08/2025 Dropbox Plus (12/08/2025 - 12/09/2025) Completed €11.99

12/07/2025 Dropbox Plus (12/07/2025 - 12/08/2025) Completed €11.99

12/06/2025 Dropbox Plus (12/06/2025 - 12/07/2025 Completed €11.99

12/05/2025 Dropbox Plus (12/05/2025 - 12/06/2025) Completed €11.99

12/04/2025 Dropbox Plus (12/04/2025 - 12/05/2025) Completed €11.99

12/03/2025 Dropbox Plus (12/03/2025 - 12/04/2025) Completed €11.99

You can see the dates clearly here, right? There's no security or privacy for my money, though.

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Comments

Hannah

Hi there, @Takkero, thanks for your post here.

Let me start by saying that I completely understand how you feel; it's very frustrating to not be able to share your files, so thanks for taking the time to give us your feedback.

I was able to locate your ticket with our specialists and I can see that they've addressed your concerns, however, since they have more visibility on account specific info, they are the appropriate people for any additional concerns you might have.

So, if you have further questions about your specific case, you can ask the person you're already in contact with and they'll be able to assist you further.

I understand this is not an ideal situation, but hopefully your issue will get resolved soon so you can go back to sharing your files as normal.

Let me know if you need anything else.

Takkero

"since they have more visibility on account specific info"

I'm sorry to contradict you, but they DON'T SEE ANYTHING (and they say so) for SECURITY AND PRIVACY reasons.

The only thing they know how to do is tell you to look at the (incorrect) article and then simply list the POSSIBLE causes.

Google can do this too; there's no point in having and paying for technical support if they tell you everything, "We don't see for security and privacy reasons."

Then...

What kind of security and privacy violation is having an unlock date? What security is violated? What privacy data does having a date represent? Because if that's the case, then I want you to also remove the payment dates, otherwise you're hypocrites. It would be much more private to know when I pay from my personal wallet than to have an unlock date.

So it is USELESS for me to contact the answering service (I can't call it assistance because a assistance service does assistance, it doesn't link you to a page like Google does, otherwise even Google would have to be renamed from "search engine" to "customer support engine".