Child Item

Some of my shared folder members can't see the changes I make in said folder.

Device
MSI Laptop i9
Operating System/Browser (if using the web)
Windows 11/ Google Chrome
Dropbox App Version (if using the app)
233.4.4938
Syncing Status
Up to date

Question or Issue
I am using Dropbox basic with 15 gb storage as I have introduced friends to it over the years
I am sharing a folder which has one file (Manager.io database)
The shared folder shows 2 members.
I do a backup from my computer to Dropbox but the other member is not able to see it.
Today, I have removed the shared folder and started all over again and the 2nd member can see and open the new folder.
Tomorrow when I do a new backup to dropbox, the 2nd user can only see the first backup and not the new backup folder. What do I do for the 2nd member to be able to see the new folder?
As I have been sharing folders for many years on Dropbox, I thought I only had to share folders with another member, or has Dropbox complicated the process nowadays and do I have also to create a link to make it work?
The second user only has view rights and not edit rights.
Your advice would be most appreciated

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Comments

Megan

Hey @mifs1, let's see what we can find about this together!

You mentioned that you do a backup to Dropbox. Is it safe to assume you're talking about the changes you make to the shared folder locally on your device?

In order to check if this is due to a syncing issue, can everyone involved check the folder on Dropbox.com to see if the changes are reflected there?

If the member of the folder in question can see what you're seeing online but not locally on their device, then there might be a syncing hiccup there.

Keep me posted, and we'll take it from there!

Nancy

Hey @mifs1! I just wanted to check in and see if you’re still having issues with this.

If you do, please check out Megan’s previous post and we’ll go from there.