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File version history not working. I get a vague error when I try to check.

Question or Issue

Since this morning, the file version history no longer works on any file in my dropbox. The error screen that appears is

"Error

Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our help center and forums for help, or head back to home."

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Comments

Megan

Hey there, @pbelingheri, welcome to our Community!

Have you tried using a different browser, by any chance? I'd like for us to exclude any browser-related issues first.

Is this file yours, or a shared file? One more thing: do you notice this behavior when you select "Version History" or when you try to restore to a specific version?

Let me know more, and we'll take it from there!

pbelingheri

Hi Megan thanks for your questions.

I tried both on Firefox and Brave and get the same error message.

The files are in a shared folder.

I get the problem when I select "version history".

Megan

Hey @pbelingheri, thanks for the update!

Does this happen with all of the files inside your Dropbox account, or just some of them?

Have you checked your events page to see when the content was last edited? I'd appreciate it if you could send me a screenshot of the error you get when trying to access your version history, in order for me to have a visual too.

Thanks!

Nancy

Hi @pbelingheri! If you still need help with this, feel free to check out Megan’s previous post and reply to her follow-up questions. We can further help you after that.