I want to delete my account. I've been trying to do that for many months now but everytime I try that, I get error 500. Is there anyone who could delete the account for me? I get a lot of emails from dropbox saying I'm nearing my storage limit and it's really annoying for me.

Thanks.

Jay

Hi @LuKeSkO, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Let me know how it goes!

LuKeSkO

Hello there,

I already tried that. Multiple browsers, multiple computers, multiple days/months in a row. Nothing worked.

Jay

Thanks for the info, would it be possible to reach out to the email associated with your forum profile?

LuKeSkO

Of course, feel free to contact me.

AAAAZ

Hi, LuKeSkO,

What type of Dropbox account you're trying to delete? personal, family, or business account. Make sure you get the right settings to delete your Dropbox account. Please backup your important files in Dropbox before deleting them, or your files might get lost.

Check out more settings about deleting Dropbox account and solutions you can't delete Dropbox account: [removed per the Community's Guidelines]

Good Luck!

LuKeSkO

Hi,

I'm only using a personal free account. Otherwise, I would contact support directly but since I do not have an active subscription, I can only do this.

Walter

Hey @LuKeSkO - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally at this point?

LuKeSkO

Hello @Walter . Sure, feel free to contact me directly by mail.

Walter

Thanks for the cooperation @LuKeSkO - you've got :envelope:

LuKeSkO

Hi there,

This issue still persists. Could we have a second look please?

Megan

Hey @LuKeSkO, I checked and it seems your latest email was caught by our spam filter.

I just created a new email on my end for you, and I'll be happy to see you there. Thanks!

jhurtado

Dropbox Basic membership

Question or Issue
When I try to delete the account, I get an error 500 error on the last step. I do not have any pending downgrade from a higher tier, and I have tried on several browsers over several days. Screenshot below:

Help!

Walter

Hey there @jhurtado - thanks for flagging this with us.

Since this persists across multiple web browsers, I've just gone ahead and sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.

Thanks!

jhurtado

I had some initial contact from support via email, but have not received any additional communication since last Tuesday. I'm still having the same issue.

Megan

Hey @jhurtado, thanks for the heads up!

I definitely see where you're coming from, and how important that is to you.

I deeply appreciate your patience while our team is working to resolve this. I've left an internal note for the agent working on your case.

Hang tight, and they'll get back to you as soon as possible. Thank you so much!

jhurtado

After some back and forth with support, they were finally able to remove my dropbox account for me by my request. Thank you!

Walter

We're happy to hear it's sorted after all and thanks for keeping us in the loop too @jhurtado

Enjoy the remainder of your week and take care!