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Files accidentally deleted more than 30 days ago. Can I restore them?

Hello everyone,
unfortunately I accidentally deleted some very important files about 50 days ago. Unfortunately, these files are no longer in the trash either, since more than 30 days have passed. I have a Basic subscription—do you think there is any way to recover these files by contacting Dropbox?

Thank ypu,

Nicola

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Megan

Hey @Nick76, thanks for posting here today!

I'm afraid that since it's been more than 30 days since your content was deleted, there's not much that we can do about it.

As a last resort, and just to ensure that there is nothing more that can be done, I’m going to send you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

Thanks a bunch!

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Mark

Nick76 wrote:
do you think there is any way to recover these files by contacting Dropbox?

No sorry

Once you hit 30 days they are unrecoverable now. Even upgrading to paid plans wont work as it isnt retroactive.

Do you happen to have a device maybe that hasnt sync'd with Dropbox you could recover from?

Megan

Hey @Nick76, thanks for posting here today!

I'm afraid that since it's been more than 30 days since your content was deleted, there's not much that we can do about it.

Thanks a bunch!

Nick76

Than you vey much!!! Email sent!!

Nick76

Megan was really valuable and helpful; she assisted me step-by-step via email to find my files again. Unfortunately, I still wasn't able to find them, but I must say that the support was truly incredible! Thank you so much! 🧡🧡