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Charged annually for Dropbox Plus and also Monthly through Apple Pay

Hi - I pay an annual subscription for Dropbox Plus that is billed through Dropbox. I've recently discovered I've been charged through Apple Pay for $11.99 also for Dropbox Plus. However, when I've contacted Dropbox support (twice), they are unable to help me because I do not have a "transaction ID" on my bank Statements. I contacted Apple Pay, and they were able to refund two months and said that Dropbox should refund the rest. Has anyone else had this problem?

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Walter

Hi there @sdwriter, sorry to hear about this.

Since you've already contacted our support team about this, could you share your ticket ID so that I can look it up in our system?

Thanks so much!

sdwriter

#20157150

Thanks!

Walter

Thanks for that @sdwriter

I was able to locate it in our system and passed your comments along to the agent handling your case.

If you need further assistance, you can ask directly via your ticket.

Let me know if you have anything else to ask.

sdwriter

My issue still has not been resolved.

KSmith1

I have just found that I’ve been being charged from Apple subscriptions for 13 years. Only to just find out that DropBox has been charging the same amount annually as my Apple subscription. Yet, Apple blames DropBox and DropBox blames me. I spoke with my bank Chase, who stated that yes DropBox has continuously charged you again and that the issue is with DropBox, as they’re the ones collecting double pay.

I can not get anyone on the phone, or anyone to help me. This is by far the most ridiculous thing I’ve ever encountered.

Upon looking online, this seems to be a regular occurrence. This is happening to lots of people. Dropbox wants you to get info from your bank to provide you paid then, but won’t tell you what they need. I think my Payne t history should tell the story.

Now, DropBox told me to only pay them and cancel though Apple, which I did. But, now I received a notice from DropBox that my subscription is being cancelled due to non payment, I JUST PAYED DROPBOX, 2 weeks ago.

It would really be nice if ANYONE at DropBox would hop on a call, but you need to pay EXTRA for phone support. Getting charged $129.00 twice a year, doesn’t even buy you a phone call with technical support.

So, as of now I’m out about $1,600.00 and my subscription is cancelling. Does this make sense to ANYONE?

I am really hoping I get a reply on this, otherwise I’m turning this over to a class action attorney.

this is the most unprofessional business practice possible. Rip off your customers and then blame them.

i was asked for my Apple receipts and then told it must be a separate DropBox account because the email was different.

ANYONE with an Apple knows that you have an Apple ID email. That’s where your receipts go, so yes of course the email is different. Yet, after multiple checks, I only have and only have had ONE DropBox account.

I really hope anyone reading this isn’t going through the hell I’m going through with DropBox.

This is UNREAL!

Mark

KSmith1 wrote:
I can not get anyone on the phone, or anyone to help me. This is by far the most ridiculous thing I’ve ever encountered.

Dropbox doesnt have phone support so please do not call any numbers! They are scammers.

Dropbox also cannot sort any issues via Apple iTunes store you must do that via Apple. They email you every time they are about to charge you to let you know its happening. You can cancel/stop/dispute etc. via iTunes.

KSmith1 wrote:
ANYONE with an Apple knows that you have an Apple ID email. That’s where your receipts go, so yes of course the email is different. Yet, after multiple checks, I only have and only have had ONE DropBox account.

You cannot have just one account. You cannot be charged twice with 1 account. But, its possible the website upgrade is via GMail for example and Apple an iCloud.com one OR (as is very common!) people use @gmail.com and @googlemail.com interchangeably. Or they use punctuation on emails before the @ sign which Gmail counts as one address, but, everywhere else two.

To get help from Dropbox for paying via Dropbox.com go to http://www.dropbox.com/get_help for the iTunes subscription you MUST go to Apple.