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I organized a massive amount of files on the desktop app, but sync seems to have stopped.

Yikes! Everything had been going well.

Uploads to Dropbox from my main external HDs seemed fine. The DropBox online and my iMac were synced.

THEN, I continued sorting, reorganizing, renaming the folder structure, moving around some files, deleting others. Not sure how many hours, but a lot.

NOTICED that the online thru browser no longer reflected my files on Desktop.

In troubleshooting it seemed okay to quit and restart the desktop app. I also restarted my computer. This has not solved anything. For hours now, the pull down report from menu bar says it's syncing "16.214 files 9MB" but, I do not see any progress. The browser doesn't reflect the changes.

WHAT IS MY NEXT STEP? I want to retain all the organization work. I am worried if I redownload and install the app, I may end up with an earlier state of the files.

Please advise.

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Jay

HI @shelley241, as your queries might be account or device-specific, I'd recommend contacting the support team directly for them to assist in further detail.

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Mark

A reinstall wont change any data as long as you do it as a reinstall and literally download from http://www.dropbox.com/downloading and run it on the device.

In future what its worth doing if you ever need to huge changes like this is pause/close Dropbox, do the moving around and then restart it - that way it plays nicely.

shelley241

thank you for your quick reply – I will try this when back at my iMac later today.
meanwhile, I will take note of pausing/closing if I do more of this activity.
in fact, I've temporarily quit DropBox on my MacBook Air until my iMac gets to sync – don't want to create more challenges in this sync. :-)

Nancy

Hey @shelley241! Did you end up working on your iMac again? If yes, did your updates sync to the Dropbox website, or are you still having an issue?

shelley241

Hi Nancy. Thank you for jumping in. I have held off taking action today and did a bit more research.
1) it seems a "Advanced Reinstall" is in order from a url I read on the DropBox Community or how too. that also alerted that there may be conflicts to resolve.
2) if there are conflicts or if something goes wrong, i want to make a file directory with all the folders and subfolders expanded of my DropBox as it sits now in my Library/CloudStorage. the best way is to use Terminal on the Mac and I'm learning the correct script to do so.

Any of your thoughts and/or direction with specifics would be most appreciated. (As mentioned his is a massive amount of info, approximately 9GB. Although the folders moved around and renamed are only a portion of that, maybe half or more, they are the more critically important data that I use daily and need for a reliable archive.)

Thanks in advance. Shelley

Jay

HI @shelley241, as your queries might be account or device-specific, I'd recommend contacting the support team directly for them to assist in further detail.

shelley241

Thanks. Will do.
I am noticing that online the folder directory is matching my Desktops. It may be that this is taking an incredibly longer time than I thought.