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I can't log in to Dropbox 'Two-step verification text message can't be sent'

I am facing the 2 factor authentication by SMS error. The text code could not be sent. Not sure what happened. Yesterday I was still able to receive the code via sms and access normally but can't now and there is no other option to verify because i can't now access the account setting

Could anyone please kindly provide me the recommendation? or Is this just the dropbox system error that we need to wait?

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Caroncini6

Dear Megan and Jay, I have just started receiving the six-digit sms codes again. Thank You as well for Your kind consideration.

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Jay

Hi @Chachchol, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Keep me updated with any progress!

Tabata P

Hi @Jay !

Please help! I have the same problem! I've asked support via email no answers yet. Because I can't access my upgraded account I don't have chat support. I use dropbox for work and this is simply crazy!

I've tried "incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely." no solutions.

I've wrote the same issues on the wall.

Megan

Hey @Tabata P!

I replied to your original, newly created thread here.

Tabata P

Hey @Megan for unknown reasons after trying from every phones and browsers i had from my hands on. I was able to login from crome browser on my phone (just in one window the authentication worked). It worked when i tried to log to the community from there I went to my profile and change the two ways authentication... Doing that now I can access my work profile...

Megan

Hey @Tabata P, that's amazing news!

Happy to see that your issue is now resolved. If you need something else, please let me know and I will be more than happy to help every step of the way.

Caroncini6

Dear @Megan and @Jay please, would You mind kindly helping me as well?!
I'm facing the same issue. The following message is displayed when trying to log-in:
"Two-step verification text message can't be sent". I'm now writing through another DropBox Account without 2F verification, but I need to access my DropBox. How can I do? I cannot even use the BackUp Codes. Thank You for You help.

Caroncini6

Dear Megan and Jay, I have just started receiving the six-digit sms codes again. Thank You as well for Your kind consideration.

Megan

Thanks for the heads up @Caroncini6!

If you need something else, please let me know and I will be more than happy to help every step of the way.

Theresa

Hi @Caroncini6 and welcome back to the Dropbox Community. It's great to have you here and also great that you got access once again to your Dropbox account.

BTW I’m Theresa 👩‍💻, one of the Community Managers in the forum. You’ll often find me jumping into discussions or kicking off new topics across the board. By the way, do you have a favorite Dropbox feature? I’m always curious to hear what people love most and how Dropbox fits into their daily flow.

Can’t wait to hear more,

T😸 (Dropbox Community Manager)