Child Item

Someone gained access to my account and now it's blocked

Someone hacked my account I succeed for take it back but now Dropbox has block my account since 3 days.. even if I gave them the proof I pay for account, and because they block my account I can’t even talk to support in message, I still pay for my account but I don’t have access and can’t contact the support in priority… if you want security and good support services don’t use Dropbox…

my account is : [email removed as per Community Guidelines]

Find more posts tagged with

Security

Account Settings

Account Access

Disagree

Under Consideration

Comments

Megan

Hey @Theo c , thanks for bringing this to our attention and sorry to see that you're having this issue.

I understand how frustrating this issue can be, and that you need access to your account as soon as possible.
Since you've already reached out to our Support, would you be able to share your ticket number reference with me?

Keep me posted, and we'll take it from there!

Theo c

Hello this is my ticket :

Ticket d'assistance #25180622

I really need my account and no one answer me at the support and I can’t use the tchat from my account for contact the support, and I still pay for that..

Megan

Hi @Theo c, thanks for the speedy reply!

I was able to locate your ticket number on our system.

For your convenience I changed the priority to "High" and also shared our forum thread with the agent investigating your case. Please hang tight while our agent is working towards a solution.

Thank you so much!

Theo c

Hello this is my account I pay for it I have sent all the proof including billing and subscription details I have over 60 folders and I create new content almost every day still you keep asking me for files or login locations I travel often and my family also uses this account that explains any location changes I just want someone serious to help me get back full access I am paying for a service I can’t even use I pay through iCloud please fix this thank you!!! It’s easy to fix the situation but this take so much time I have iCloud and I still have my subscription I don’t undestrand what’s it’s complicated to find me ?

someone ask me that

The name of the town or city you live in.
Other towns names or cities where you successfully logged in to Dropbox.
The name of the last file you uploaded to Dropbox.
Names and types of any linked phones or mobiledevices (include the cell carrier used).
The specific name of a shared folder

do you think I have all the devices of my family and operator if use the subscription family ? It’s for what ????

Mark

Nobody here can help I'm afraid @Theo c. The only people who can are support who, rightly, have to be totally sure that its being unblocked by the right person.

All I can suggest is replying to the ticket that is open.