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No authentication history for previous authenticator

Hi,

I updated my authenticator app and all of the previous history for the other authenticator isn't in my data request.

Is there anyway to request it from Dropbox or does it require a tier upgrade?

Thank you

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Hey @rnacreous, thanks for posting here today!

Just to make sure we're on the same page here, can you confirm that you're talking about our 2FA feature? If not, feel free to clarify more.

Do you have any issues accessing your Dropbox account?

If you have any screenshots of what you see on your end, they're more than welcome just make sure to omit any personal info shown there.

Keep me posted, and we'll take a closer look into this.

Hi Megan,

Yes.

When I changed the authenticator app, I can only see the history for the new authenticator.
When I requested the data I changed the authenticator and it didn't give me any of the previous authenticators history.
Is there any way to get the history for the previous authenticator in a data request?

Thank you

Hey @rnacreous, sorry for jumping in. Is it OK to log a ticket for you next? We can message you at your Community email address directly.