Child Item

I can't access my invoice, nothing shows up

Hello,

I cannot retrieve my invoice for the subscription Dropbox Plus done on the 12/02, of 119.88 €. When I click on 'invoice' next to the purchase, nothing shows up.

May you please help me out, it is of urgent matter.

Thank you so much in advance.

Best regards,

Quentin Noel

Find more posts tagged with

Comments

Jay

Hi @Quentin10, thanks for bringing this to our attention.

Just for clarification, are you referring to the invoice and receipt visible on this page on your account?

This will help me to assist further!

Quentin10

Hello Ray,

Yes I am referring to the invoice on the page you have mentioned.

Thanks!

Quentin10

Hello Ray,

Yes I am referring to the invoice on the page you have mentioned.

Thanks!

Jay

What exactly happens when you click on the invoice?

Could you try switching browsers to see if this helps?

Quentin10

When I click on the invoice, it brings me to the same identical page, but on another window. I have tried switching browsers, but nothing changed. And when I click on 'receipt', this show up.

Jay

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Quentin10

Thank you for replying Jay. Is there no way in directly assisting me in retrieving it? It is urgent

Megan

Hey @Quentin10, I was able to locate your ticket number on our system.

I had a look and I can see that our agent is actively helping you.

Since this issue requires advanced tools and expertise that aren't available to us here in the community, your case is in the best possible hands with them.

While we can't intervene in their process, I've gone ahead and raised the priority of your communication to "High".

Thanks a bunch!

Quentin10

Okay, thank you so much megan! Great day to you