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I am not able to receive the 6 digit code in my email

Dear Dropbox

I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox.
I've added no-reply@dropbox.com to my contacts.
I've checked my spam folder.
I've verified my address is correct.
I have also verified that the email address can receive mails from other sources.
I can also send you an email from that address if need be. I just need an address to send it to
I have actually had this problem for several years, but it has only become a problem for me now as I have gotten a new phone and I cannot verify my Dropbox app on it as I am not getting the code.
I have full access to my Dropbox account on my desktop and on the webpage.

Please help me

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Accepted answers

Walter

Hey @U7lo - sorry to hear you're having issues with this.

Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

Let us know and we'll use the email address that's linked to your profile here, on our Community.

All comments

Walter

Hey @U7lo - sorry to hear you're having issues with this.

Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

Let us know and we'll use the email address that's linked to your profile here, on our Community.

U7lo

Of course I would be grateful for that, waiting for your contact

Walter

Sure thing @U7lo - you've got :envelope:

HiloMuni

Hi Walter - I'm having the same issue. I'm trying to change my dropbox email to a new email address and the verification code never comes. I've checked all the things and even contacted our support to see if the email is being blocked from coming into my spam folder and they have no record of anything coming from Dropbox. Would you be able to help? Thank you!

Nancy

Hey @HiloMuni! Can you send me the ticket number you should’ve received from your convo with our support team? I’d like to check it first.

HiloMuni

Hi Nancy,

I don't think I have access to the support team? It said I can post to the community forum to try and get a solution. I haven't submitted any ticket

Jay

Hi @HiloMuni, in that case, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Millie4

Hi Walter,

Please can you urgently reach out, I have a different account that has been set up with an incorrect email. each time I have created a ticket I have had an email to say its resolved and I've had no communication.

I need to access the account but can't verify as the email was misspelled in set up.

Umar Ikram

Hi there, could you please contact me via my email as well? As I am having the exact same issue and I need to access DB for work purposes immediately. I have done all of the above steps and still no luck. I am also not receiving the code as some sort of notification. Please get back to me asap. Thanks

Jay

Hi @Umar Ikram, could you follow my earlier steps to contact the support team, and if you're not seeing the option to do so, please let me know what you're seeing?

Umar Ikram

Hi @Jay thanks for the prompt response. I do not see any steps to contact you or support in general. My previous attempts to try and get a hold of someone were also unsuccessful as I learned that the type of support I was looking for was reserved for a special category of DB account holders. Now, whilst we have a business account for the email in question, the email I am using now does not have access to those services. So I would very much appreciate it if you could contact me directly via this email so we can open up a channel of communication whereby you could assist me with this very urgent matter.

Thanks very much!

Jay

The steps I mentioned to contact support directly were in this post earlier.

This is the easiest route in order for the support team to help assist you, since you can use your business email directly there (without signing into the account), instead of another email, and they should be able to access the account details.

Umar Ikram

@Jay! I found the post from earlier and have already began communicating with them directly from my business account. Thanks so much for your help!

Jay

Glad to have helped out with the info. If you can provide me with the ticket ID from the automated response, I can prioritize the request on my end to expedite matters on your behalf.

kie___

Hey Walter,

I am having the same issue as U7lo - trying to log into my work account but not receiving the code via email. I've done all the troubleshooting that U7lo did too. Can you help please?

(I'm logged in here on a personal account)

Many thanks,

Kieran

Walter

Hey @kie___ - did you try contacting our support team from the affected account through this form by any chance?

If you did and got a ticket from our system, please share it with us here.

Otherwise, let me know and I'll send you an email from my end to investigate further.

kie___

Hey Walter,

Thanks a lot for getting back to me. I haven't raised a ticket (I don't have access to the account sadly). If you could be in touch via email that would be amazing.

Thanks,

Kieran

Walter

When you say you don't have access to the account, are you referring to the email address that's associated with the Dropbox account you're trying to access, Kieran?

kie___

Hey Walter,

I have access to the email account, just not the dropbox account 🙂

Kieran

Walter

Great, thanks for clarifying that for me, Kieran.

I've just sent you an email so that we can investigate further. Please take a look at your inbox and we'll take it from there.

nestorph

Walter: I'm having the same issue with not receiving the access code to EITHER of my Dropbox email accounts. To add insult to injury, I have not received any replies to my email messages that I've posted via the Dropbox support page during the last two weeks. I'd be very grateful for any assistance here. Thanks

Walter

Hi @nestorph - thanks for letting me know about this.

If you've already checked your email's spam/junk folder as well, would it be OK if we reached out via email to have a further look internally?

nestorph

Absolutely OK!

Hannah

Hey @nestorph, I just sent you an email, so I'll see you there!

nestorph

Got it. But to clear, I indicated in my which is the account I’m having trouble with. Thanks

roland2198

Same issue. I have an older account that i can t log in...the 6 digit code doesn t come in my email and can t acces my old photos and files

Nancy

Sorry to hear this, @roland2198. Have you also checked the spam folder of your email address?

Another thing you can try is to add no-reply@dropbox.com to your email contacts and re-send the code.

In case none of the above works, please check any linked devices you may have; the one-time code may be in your notifications there.

Let me know how it goes.