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I had an account with 2 TB and today it's 2 GB. What gives?

I had an account for years that had 2TB on it.

Today it's 2GB and no files.

I still have the mirrored folder in Windows so there's that.

No indication of deleted files being reported by Dropbox

What the heck happened and why? I don't think I got any notice as to what happened...

Bill

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Mark

What is www.dropbox.com/events showing?

billand88

It just shows that I joined the Community Forum on 1/1/25. I went back to individual days in December and it showed nothing. It's like I got wiped off the map...

It's entirely possible that I had a different login perhaps? It's been so long that it was simply second nature...my best guess is to tie the account to the credit card (which I won't leave here, of course) and come at it that way.

I also think there was a DropBox icon in my startup that I don't see any more.

Megan

Hey @billand88, it sounds like we might be talking about two different Dropbox accounts indeed.

If you access your account's plan page, I'm assuming it says you're using a Basic one, right?

Do you recall how you initially upgraded your account?

Was it from our website (billed through credit card) or from the Dropbox app on your mobile device (billed through iTunes/Google Play)? Do you still see any recent charges on your bank statement?

billand88

>> If you access your account's plan page, I'm assuming it says you're using a Basic one, right? << Correct, Basic. I have 2GB whereas before I had 2TB.

>> Do you recall how you initially upgraded your account? << Offhand, no. I don't think it was recent, however. I believe it was at 1TB but was raised to 2TB by Dropbox and the price went up a bit. Going from memory here.

Dropbox was auto-renewed every year on my AMEX card. I do show a $119.88 charge on 10/6/2024 on it.

Hannah

Hey @billand88, I hope it's okay for me to jump in here.

It does sound like you've logged in to a different account.

If your original account is a paid one, you can use our payment lookup tool, to find out the correct email address.

Otherwise, you can also try to login with any other email addresses you have, or search your email accounts for Dropbox emails to see what you can find out.

Keep me posted!