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I want to get a refund for my payment

I made a dropbox Sign account early last year in 2023/07/06, because I want to transfer some documents to others. I think there was a free version, or a free trial that I may have signed up for.

But I just know I subscribed the account in 2024/07/06 because there was a 120 dollar charge at that day. I cancelled the new subscription as soon as I know this, and it says I can get a refund, but nothing happens. Now my account is "basic", but I don't get any money back!!!

When reviewing my credit expenses for the past year I also found a 120 dollar charge in 2023/07/06, I was wondering if it was possible to get it refunded because I even don't know the subscription at all!!

Pretty disappointed by this page Contact Dropbox support - Dropbox and I have no idea who to contact to pursue this.

My appeal is get the two years money back, PLEASE HELP ME.

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Accepted answers

Rich

@jxt10 wrote:
I cancelled the new subscription as soon as I know this, and it says I can get a refund, but nothing happens.

You can try contacting Support, but subscriptions are non-refundable unless required by law.

https://faq.hellosign.com/hc/en-us/requests/new

All comments

Rich

@jxt10 wrote:
I cancelled the new subscription as soon as I know this, and it says I can get a refund, but nothing happens.

You can try contacting Support, but subscriptions are non-refundable unless required by law.

https://faq.hellosign.com/hc/en-us/requests/new

jxt10

Hi, are you the admin or staff??

I found on the website you give me:

"you’ll be charged and will retain access to the plan’s features through the end of the paid period."

but now my account is Basic. I don't want to resubscribe, I just want to GET MY REFUND

Rich

@jxt10 wrote:
I don't want to resubscribe, I just want to GET MY REFUND

You need to contact Support via the link I provided above.

jxt10

thanks. but Can you ask some staff to solve this problem for me?

I'm very disappointed with Dropbox's support, I just want to solve this ASAP. don't let me just wait for a long time and say nothing.

Please ask someone to contact me.

I've had enough of the customer service's standard words

Rich

@jxt10 wrote:
Can you ask some staff to solve this problem for me?

I don't work for Dropbox. I'm a user, like yourself, and a moderator here on the forums. No one here can handle account or billing related matters. They don't have access to your account information like Support does. You need to contact Support via the link I provided.

manrich

Hello

I'm being charged for dropbox but i'm on basic - how do I cancel & get a refund?

Thank you

Megan

Hi @manrich, I'll be more than happy to help!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Keep me posted!

Kim28

Ticket #24028509

Hi i want to request a refund from automatic paid for the dropbox, i already unsubscribed to the plan and my account is reset to basic plan and wanted to use the free trial only, i don't how but it still charge me for a year plan payment

i really needed the money, is there any chance i can get my money back?

Mark

@Kim28 wrote:
Ticket #24028509

i really needed the money, is there any chance i can get my money back?

You need to do what has already been stated. Dropbox only refunds where only legally required and it cannot be done that here as its an account issue. You need to contact Support using the information already posted above.

Zaina

I would like to refund my money

Megan

Hi @Zaina , thanks for posting here today!

Can you follow the steps mentioned here, in order to open a ticket with our Support, please?

Once you do that, feel free to send me the ticket number reference, in order for me to locate it on my end.

Thank you!

Tgreen4816

I didn't want this refund my money

Rich

@Tgreen4816 wrote:
I didn't want this refund my money

You can easily cancel a subscription yourself. Just follow the steps listed in this help article. In most cases, payments for Dropbox subscriptions and team member licenses are non-refundable.

Eduardo Sua

Dear PayPal support team,
I was charged for $199 for something I don’t need and I never was intended to use.
I signed for a free trial but, this charge totally surprised me and I don’t need that type of service.
I’m requesting a refund for one time payment of $199 charge and paid thru PayPal and I saw in my BofAmerica account on Nov 4.
Can you help me please?
Thank you very much!
Eduardo

Megan

Hi @Eduardo Sua, thanks for posting here today!

Have you tried to contact Dropbox Support directly for this?

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more!

stevep24

Hello! I purchased a Dropbox monthly subscription and would like to cancel it but when I went to 'manage my subscription page', I couldn't find the cancel button but accidentally changed it to a yearly subscription. Can I request a refund? I reached out the support team but with no response. Thank you!

Rich

@stevep24 wrote:

I purchased a Dropbox monthly subscription and would like to cancel it ... Can I request a refund?

You can try contacting Support, but in most cases, subscription fees are non-refundable.

To contact Support, visit the Support page while signed in to your account and you'll see an option for billing issues. If you already have contacted support and you have a ticket number, reply here with it and a Dropboxer may be able to check on its status.

https://www.dropbox.com/support/billing-issues