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I want to recover my local files that went missing.

Hi there,

Please help me to recover my data. I would like to upgrade to any level if you can support me...
I am Japanese but trying in English because I have seen all the message in English so please forgive my language.

I was gonna update my plan but I did not do it because I thought what If I do upgrade and that cause break up my files…
So before I do anything, I wanna hear your advise.

Please help me with this one I would so appreciate it and starts from now, I will use your service to back my laptop data…
Literally ALL MY DATA IS GONE but the file I uploaded into drop box is Receipt and Invoice that I have to get reimbursed from many companies.,,
I am so sad that I lost my all data from laptop but at least, drop box’s data I can recover, I can still survive my life…

My account is still BASIC PLAN and this is what happened.

【What happened】
1)I have been using an M1 Mac and always saved invoices and receipts in a local folder of drop box, thinking it was all syncing with the cloud.

2)I recently bought an M3 Mac and migrated all my data. It's a long story, but all my data has disappeared from both the old and new laptops.

3)I looked for a data recovery company and spent 4,000 USD trying to recover the files, but it didn’t work. Of course, I won’t be getting that money back since I paid for the service.

4)However, I remembered that all my invoices and receipts were saved in the local Dropbox folder, so I logged in. I found that data up to 2024 April of this year was synced and still in the cloud, but anything after that is gone.

5)If there's a way to recover the files I uploaded until around October 15, 2024, after the upgrade, I will upgrade immediately.

I would be truly grateful if you could bring a glimmer of hope to my devastated life.

I look forward to your reply.

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Comments

Megan

Hey @Samurai000, sorry to hear about that!

Let me start by saying that we have a dedicated Japanese team, that could assist you with that, if you feel more comfortable discussing in your native language.

Now onto the files! Have you checked your deleted files page, and event page by any chance? If so, were you able to locate any of your content there?

You also mentioned that you used your desktop app to sync your content. Did you have available space for your Dropbox account online, in order for the content to sync?

Keep me posted, and we'll take it from there!

Mark

Hi @Samurai000

Wow the English is very very good, well done!

As syncing stopped in April does that mean you ran out of quota? What did https://www.dropbox.com/manage/ show?

My guess is 1 of 2 things has happened:

You ran out of quota, at which point all syncing stops. That data then never got to Dropbox because it wasn't syncing. Therefore it isn't recoverable because Dropbox never ever put it on its servers.
Dropbox stopped running at some point, again, this means its not recoverable as Dropbox didn't get the data.

My guess is number 1 is most likely.

Does www.dropbox.com/events show anything happening to the account after April?

Samurai000

Thank you very much for your support.

Oh!!!! Yes, there is some folder in https://www.dropbox.com/events however files are missing...

So should I upgrade now?
I just want to talk through phone or web mtg before I started upgrade because this is similar situation I ve lost all my data from my old PC...

Please let me know If I have talk with support team if I pay something or
If i can do upgrade and see how it goes..

but i dont wanna miss anything more than now..

Samurai000

Hi Mark san

Thank you very much for your prompt reply.

Yes, seems like 1 is correct...

so I have no way to recovery my data...

I am so shocked but this is absolutely my fault so its ok I learnt something!

Thank you very much!

Mark

@Samurai000 wrote:

So should I upgrade now?
I just want to talk through phone or web mtg before I started upgrade because this is similar situation I ve lost all my data from my old PC...

For info you can only get email and chat support after you pay. There is none (rightfully if we are honest) before - because, being truthful, who would then pay when the issue was resolved!

@Samurai000 wrote:
Yes, seems like 1 is correct...

so I have no way to recovery my data...

To explain a bit more as to why you can see folders this is because folders are 0 bytes.... they dont use capacity and so they DO sync because they are no space implications. BUT the content in them WONT.