I cannot find where I can cancel my subscription. I am tired of going around and around. I WANT TO CANCEL IT NOW. I don't want to delete it, just cancel it. I've finished my book and no longer need a subscription.
@Moonbillenboon wrote:I want to cancel my Dropbox plus account.
You should be able to cancel your subscription yourself by following these steps, or these if purchased on a mobile device.
@Moonbillenboon wrote:Where can i find the chatbot or an emailadress so in can get in contact with Dropbox?
If you need assistance cancelling your account, you need to open a ticket with Support.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi @Victoria210, let's jump right into this!
First thing to check is if you upgraded directly through Dropbox or iTunes/Google Play? Also, do you use an individual plan?
In any case, if you're directly subscribed to Dropbox, feel free to have a look at this Help Center article, and let me know if you have any questions.
Thanks a bunch!
I cancelled my account last month and on the 11th of June this year, I was charged again. removed is the number associated with the withdrawal. Please reimburse my account the $19.99 and cancel my account.
Hi @suegaffield, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Yes, I did that yesterday.
Ticket #23864855: DB: Billing, payments, and subscription changes
Hey @Victoria210, thanks for that!
I was able to locate your ticket number, and it seems that our agent has already replied back. Did you have a chance to review their email?
I have not received an email replying to this
Have you checked your email address directly @Victoria210?
If so, have you also checked your spam/junk filter in case the email ended up there?
Yes
In that case, may we reach out via email from our end so that we can have a further look internally at this point @Victoria210?
Let us know here and we'll use the email address that's linked to your profile here, on our Community.
Yes, please.
Hey @Victoria334, I just sent you an email, so we'll continue there.
Still no email. I am now forced to contact my bank and have them block any future charges. I don't know what else to do.
Sorry to hear you're still having issues with this @Victoria210
Could you try signing into the Dropbox account that's associated with your Community profile and then visit the support page?
If you scroll down the page you should see a section with your support ticket.
need someone to cancel my subcription
@bobrfire, can you share a few details on your subscription? What platform did you use to upgrade for example (the Dropbox website or iTunes/Google Play)?
Are you able to access the Dropbox account that’s been upgraded?
