My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Hi Everybody,
Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.
Thanks,
Ben
I have 1.6tb of photos, my account still says 1.6tb used… so the photos are still on Db. You can see them on files and home tabs…
I can't get into my photos on Dropbox. I have a consistent message, "Almost there", and it's been spinning that way for hours. This is on my laptop.
If I look at Dropbox on my iPhone, I can view the photos. However, I have accidentally uploaded 11 of the same photos two times. I delete one set of them, but they keep coming back.
What's up????
I am getting this same error -- is this an issue on Dropbox's end? Very concerning, not sure why I am paying if you are losing my data
Same issue here. I thought it was because I was at 99.5% full, but I upgraded my plan and am still having this issue. (Samsung Galaxy S23 Ultra) No previous issues like this.
Yep I checked that too but my Dropbox is far from full and there's plenty of space on both my Samsung 21+ and on my laptop. With all the people here reporting the same issue, it seems like the problem must be on their end. IT WOULD BE NICE TO HEAR FROM YOU, Dropbox!
Hi everyone, are you still experiencing the same issue on your devices regarding accessing images via the Photos tab?
Yes, the problem is still current. For me it affects my iPhone and iPad devices as well as the browser.
yep ... still down for me
I am also having the same problem since the beginning of October, I have two androids, Samsung S21 Ultra and Samsung Note 8, both have the same problem, but on the Mac I see all the photos as I also do when I use the Mac. I have logged out and re-logged in on one, but still the same message. I am using only 10% of my purchased 2TB and have also cleared the cache on the App. What else can I do?
Yes still no photos on all devices
The below is complete nonsense 😒
I have exactly the same problem. Nothing in photos on all devices and in the web.
(The camera upload and the folders are normal.)
Hello,I've got this issue on a Oneplus Nord 2T with the newest OxygynOS.I can download the app just fine and connect it, but I can't view my pictures.
It just says "The connection is lost, try again when you are online".
My wifi and 5G works just fine. There is no 3 unit limited reached and I have no antivirus or
VPN on it. Everything is updated. What to do? The app has been reinstalled and still nothing.
I do have the same problem. No photos shown on Iphone. App is new loaded and current ( 396.2.6) Cache deleted. Enough storage on the device. Problem since a few days, it worked before. Pictures are downloaded to the device in Folders ( Dateien) but do nothing shos up in photos. On other devices the pictures are shown in dropbox. I assume it is not a user problem. Please fix it. Thanks Frank
Hi @jonasos2001, thanks for bringing this to our attention.
Are you using the Photos tab, like in this thread, or are you trying to view files from the normal files page?
This will help me to assist further!
Hi everybody,
Thanks for bringing this issue to our attention.
Our team is currently working on it.
We appreciate your patience, and we'll update you as soon as we have more news.
@DBX_Pedro Thank you for the update it is appreciated .... However this issue was first reported on Friday, why has it taken Dropbox so long to note that there is a problem.... ?
@DBX_Pedro Thank you
@Charlie Windsor Hey everyone deserves a weekend break. Just be grateful they’ve now acknowledged the problem and will hopefully fix it promptly. Take the win.
@chrisrazzell As the original poster I thank you too for raising the issue. Has this been resolved for you on your other devices as well as your iPad ? Is that why you’ve gone quiet ?
To everyone else reporting the same issue, well done, the power of the crowd could not be ignored, hang in there and wait for the fix. But be ready to roar again if no solution is forthcoming.
Hi @-Lisa- I do appreciate the reply, but please remember Dropbox is a 24/7 365 Global file hosting company being paid good money for such a service, across the globe they don't all go home at weekends.
Whilst nothing is full proof and outages can happen, a prompt communication and a updated status page on Friday would of been appreciated as it would of prevented myself and others (wedding photographers) wasting time over the weekend trying to fault find our hardware and ISP's
Internally Dropbox would of known of this issue soon after it happened.
Edited to say: Just to highlight my point' the Status page still says everything is operational when its not 3 days later. ... Dropbox Status
Yes still a problem for me
yes!
anonymous wrote: ... but please remember Dropbox is a 24/7 365 Global file hosting company being paid good money for such a service, across the globe they don't all go home at weekends.
... but please remember Dropbox is a 24/7 365 Global file hosting company being paid good money for such a service, across the globe they don't all go home at weekends.
Dropbox Support does not work weekends or holidays.
Yeah I tried that too, love how they say everything is operational when it is IMPOSSIBLE that this issue is anywhere but on their end. They really need to report a problem so people don't keep thinking their devices are malfunctioning. I just got a totally form email from them asking me to do the same old things--clear my cache, log out and log in again, try another browser, try incognito mode, try another device. I've done all that. I'm not disabling all my plugins--THEY'RE NOT THE PROBLEM. The email also asked me when the issue started although that information is STATED in my original post. I guess bots don't read. They took NO responsibility for anything happening (or not happening) on their end. OK, maybe that was a weekend response (but in a world where everybody works all the time, I don't think "we don't work weekends" is a reasonable response for PAYING CUSTOMERS). It's Monday now so let's see if they can fix this thing. We're watching, Dropbox.
THIS! I posted five or six DAYS ago and they just responded, only after many others reported the same thing. And they STILL haven't admitted there's a problem on their status page, you're right, it's incredible I completely agree that this is a huge, rich company that is selling 24/7/365 service and should PROVIDE SAME. Just STOP with all the BS about clearing caches and logging out and in again. We've all been on the internet for 25 years or more at this point and WE KNOW ALL THAT. We TRIED all that before we came here asking for help. It boggles my mind that they think we're so stupid. I'm very unimpressed with their actions in this matter.
"We don't work weekends" is an entirely unacceptable excuse. The guy who founded Dropbox and still owns 20% of it is worth $2.2 billion. He can afford to hire some people to work weekends. Tired of these excuses. I pay every day, I want the effing service every day.
@Rich .... "Dropbox Support does not work weekends or holidays." With the greatest respect as you do a lot of good in this forum ... They do "
