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I accidentally deleted my file and it's not in my deleted items folder

I accidentally deleted the wrong file this morning and I really need it back, because it had important comments on it. It's not in my recently deleted items folder, even though I did not select to permanently delete it. When I went to go see what I was prompted with, all it said was "Delete from this folder." I've never had any trouble recovering a file, so I have no clue where this one went.

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Hannah

Hey @julia3579, I just tested it on my end, and the comments I made on a file, were back, when I restored it, so you should be good to go.

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Walter

Hey @julia3579 - sorry to hear about your missing file.

Could you have a look at your events page and let me know if you can find any signs of it?

Also, were you the owner of the file or was it a shared one perhaps?

Let us know more and we'll take it from there, Julia.

julia3579

Hi Walter,

I was able to find the file on the events page; thank you for providing me with the link because I was having trouble finding it. Does it fully restore everything, including comments? I think there may have been comments on the pdf file, but if there were, they weren't restored (not sure if it was the right version).

Hannah

Hey @julia3579, I just tested it on my end, and the comments I made on a file, were back, when I restored it, so you should be good to go.

julia3579

Thank you for your help!

tatendamakoni

Hi Hannah, can you kindly help me with retrieving my dropbox folders that were deleted by someone loaning my laptop

Mark

@tatendamakoni wrote:
Hi Hannah, can you kindly help me with retrieving my dropbox folders that were deleted by someone loaning my laptop

You can do it yourself via https://help.dropbox.com/delete-restore/recover-deleted-files-folders as long as it was deleted within 30 days (assuming you are a free user).

tatendamakoni

Thanks Mark, unfortunately its been more than the 30 days 😞

Mark

@tatendamakoni wrote:
Thanks Mark, unfortunately its been more than the 30 days 😞

In which case it isnt recoverable I'm afraid - even if you pay to upgrade you cannot get it back now 😞

Sorry