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Can I restore files that were deleted more than 30 days ago?

Quite a few years ago I visited South America and had the most amazing time of my life. I discovered my love for photography there and I had thousands of cherished photos on dropbox.
Finances haven't been great over the last couple of years, and I couldn't justify or afford to keep my dropbox account, so I tried to download and move everything to my hard drive. The basic account couldn't store all my original files so I had to delete them, but now I have just found out that I didn't transfer my South America Photos. :'(
This is over 30 days ago, so I can't recover them myself from the deleted tab.

All those important sites, places and people I will never visit or see again, gone.

Is there any chance, that Dropbox could still recover that one file somehow? I would pay to get them back if I need to.

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Hannah

Sorry to hear about your photos, @ScottPhoto.

I'm afraid that even if you upgraded your account, you wouldn't be able to restore the photos, if they were deleted more than 30 days ago.

How long ago were they deleted?

Thanks.

All comments

Hannah

Sorry to hear about your photos, @ScottPhoto.

I'm afraid that even if you upgraded your account, you wouldn't be able to restore the photos, if they were deleted more than 30 days ago.

How long ago were they deleted?

Thanks.

ScottPhoto

Well over 30 days ago, unfortunately.
I only realized because I wanted to take another look over them. 😞

rh2284

I have Dropbox Plus account and have deleted an excel file about 6 weeks ago - and it looks like the longest back up search i can do is one month. is there a way of retrieving this file???

Hannah

Hey @rh2284, thanks for posting your question to the Dropbox Community.

I'm afraid that if the file was deleted more than 30 days ago, it cannot be recovered.

If you'd like us to take a closer look, by providing specific info pertaining to this file, I can send you an email.

Let me know.

rh2284

Hi Hannah - that would be great. My email is [removed per the Dropbox Community Guidelines]

thank you

Hannah

We can actually only email you to the address associated with your Community profile, which can be found here.

I can see that it's a different one; is the file missing from the account you're reaching out from or a different one, under the address you gave me above?

Gertb

I have deleted videos and pictures for 1.5 month ago and i have basic. can i get these files back in anyway?

Hannah

Hi there, @Gertb, and thanks for reaching out to us.

Sorry to hear about your files; not sure if there's something that can be done, to be honest.

Are you able to see the files in question in your events page perhaps?

Gertb

Yes i can see them there. but when i click on them they will not open.

Nancy

@Gertb, can you send over a screenshot of what you see perhaps?

Mark

@Gertb wrote:
Yes i can see them there. but when i click on them they will not open.

Events shows things for 180 days (or longer on paid accounts). However, restores and rollbacks are only for 30 days on free accounts and it isn't possible to extend this by paying now