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How do I get a refund for the last 8 years I've been billed?

I have been paying a yearly subscription for the past 8 years and all this time thought it was for my personal account. I downgraded the personal account over a year ago and just got billed again. When I used the credit card tracking tool I found out the charge is for a team account that I cancelled years ago when I left the previous employer. I no longer have access to the admin email account to login and verify it was cancelled and no matter how hard I try to get to support I can't because I don't have an account with a subscription!

Very frustrating and shocking that they have been billing me over $100 a year for 8 years and it took me this long to figure it out and now that I have can't find a way to make it stop!!

Any suggestions on how to connect with a live person to help me?

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Rich

@lc59 wrote:
... no matter how hard I try to get to support I can't because I don't have an account with a subscription!

You can still contact Support. They can help you cancel any future charges but it's highly unlikely that they'll refund 8 years of subscription fees just because you didn't realize what you were being billed for.

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues