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Purchased upgrade on wrong account. How to transfer?

Hi. It seems I have two drop box accounts with a work email and a personal email.
I accidentally purchased an upgrade on the wrong one. Work email.
I really want my upgraded account to be Linked to my personal email. I also don’t want to use share between the accounts as a solution as I want to disable the work one.
The help pages don’t really have anything on this issue. I assume I need to contact support to transfer a subscription to a different account? Thank you if anyone has ideas or experience.

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Accepted answers

SWANNY1

Thanks. I ended up logging in on the upgraded account which has better support options. They will cancel the error then once I’m refunded I can go and upgrade on the correct account. It was really speedy and fast service. Very impressed.

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Megan

Hi @Gidgette, let's jump right into this!

Yeah, I'd also suggest that you contact our Support team about this, since they have more visibility and better tools in order to help you with that.

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more!

SWANNY1

Megan

Fantastic news @SWANNY1, and glad to hear that!

If you need anything else, we'll be one post away. Have a lovely weekend ahead,enjoy!

David Mitchell58

I have the same issue, our organisation pays for an enhanced plan. However I appear to be accessing a basic plan and have no idea of how to access the enhanced account. Is there a contact telephone number for New Zealand that I can use to try to rectify this please.

Walter

Hey @David Mitchell58 - sorry to hear you're having issues with this.

From the sounds of it, you must be looking at an account that's on the Basic plan. Has you organization shared the credentials for the upgraded account with you or if it's about a team account, have they invited you to the team?

Let us know more and we'll take it from there, David.

tmanning5761

Hi - I had a couple of free accounts and they asked me to pay - I doesn't appear it went to the right account - how can I change this and get access to my old account

Rich

@tmanning5761 wrote:
Hi - I had a couple of free accounts and they asked me to pay - I doesn't appear it went to the right account - how can I change this and get access to my old account

It's not possible to move a subscription from one account to another. Your best bet would be to swap the email addresses on the accounts (using a third email as a placeholder), then using a shared folder to move files between the accounts if needed. You'll need to be able to sign in to both accounts though.

Are you not able to sign in to the old account?