I have been charged $20 for the last 3 months but I am on the basic plan. Why? And how can I get a refund?
@Emhill58 wrote:I’m on the basic plan but I’m being charged 23.45 every month. How do I make it stop??
If you're on Basic but you're being charged, then you're being charged for a different account. Use the credit card charge lookup tool to identify the account, then sign into it and cancel the subscription.
If you don't recognize the account or you're not able to sign into it, then you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Hi there, @Juliebug2184, sorry to hear about this.
Is it a Dropbox charge or perhaps a Dropbox Sign one?
If it's a Dropbox charge, you may use our payment lookup tool; this should show you the email address associated with the payment.
Can you try and let us know what you find?
Hi @Juliebug2184, could you contact the support tool by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
