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All my folders suddenly disappeared from my Dropbox account

Hi,

Suddenly I have all my folders and subfolders that have disappeared from my Dropbox.

I don't share this Dropbox with any one.

I haven't found anything relating trace of deletion of files.

The only file existing is "Prise en main de Dropbox.pdf" at the root. It seams that my Dropbox have been totaly reinitialized.

I hope there is a way to restore my files.

Best regards

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Rich

@KafS wrote:
Would you have an idea what to do to get it work again with my Chrome browser in a normal mode?

Clear your browser's cache/browsing history.

https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

All comments

Walter

Hi there @KafS - sorry to hear about your missing files.

If you've ensured that you're logged into the correct account, could you have a look at your events page and let me know if you see any signs of the files there?

Thanks!

KafS

Hi Walter,

Thaknks for your quick answer!

As I notice in my message I haven't found anything relating trace of deletion of files.

No signs of the files deletion there?

Walter

When is the last time you remember seeing them on the website @KafS?

Do you happen to have more than one email addresses perhaps?

Mark

Does Events show up the addition of the files?

KafS

I would say the last file I have imported on my Dropbox should be the last week the 7th of july and the content of my Dropbox was OK.

I don't think I have more than one email addresses for this dropbox.

KafS

let me correct my last correct access was July 3

Mark

@KafS wrote:
let me correct my last correct access was July 3

But what does www.dropbox.com/events show about access and additions etc

KafS

www.dropbox.com/events shows no access and additions

The only events it shows is:

Vous avez ajouté l’application Dropbox.

8/7/2024 17:35

L’ordinateur AB-DELL-F2 a été associé à votre compte.

8/7/2024 17:31

To try to face this problem, 2 days ago I have installed Dropbox on my computer hoping that I get a copy of all the content of my dropbox but only the basic root pdf file have been synchronized.

Hannah

Hey @KafS, I just wanted to clarify that a Dropbox account can only be associated with one email address.

However, if there are no events in your events page and no files in your deleted files page, I'd suggest searching your other email accounts, to see if you can find any emails from Dropbox.

This way, you'll find out if the account with all your files is under a different address.

KafS

Let me tel you that I am quit sure that I'am using the right email.

Another important information is that when I'm connecting to the dropbox web site containing my folders I can see clearly the tree view of my forlders on the left side. But when I clic on any one of them there are all empty.
I can send you a screen shot I that could help.

Hannah

Yes, please, that would be really helpful.

Thanks, @KafS!

KafS

Here is the tree view of my forlders on the left side, I have border it in red.

My Dropbox ScreenShot.png

Hannah

Thanks for that, @KafS.

Can you sign in to your account from a different web browser or a private browsing window and let us know if you see the same thing?

KafS

Very fine, thanks a lot, that was the right test to do!!!
The problem I related appears on my Chrome webbrowser in the public mode I'm usualy using.
I have tried to sign in to my Dropbox account from Edge browser in a private mode and all my files appeared! See screenshot below.
I did same thing with my Chrome browser, but in private mode, and it was also OK.
Would you have an idea what to do to get it work again with my Chrome browser in a normal mode?
But anyway, the most important is that you have solved my severe problem and you have given me a solution to recover to my 2 GB data!
The first thing I'm going do is to synchronize all this files in my local computeur throw your Dropbox agent to avoid any further issue. I have already installed it. My Dropbox ScreenShot 2.png

Rich

@KafS wrote:
Would you have an idea what to do to get it work again with my Chrome browser in a normal mode?

Clear your browser's cache/browsing history.

https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

KafS

Deleting my browser's cache/browsing history has solved my problem.

Thank you very much for your help!