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How can I change my Dropbox account email address while in a team?

My two email address accounts somehow got linked when I accepted as shared folder on a project for work, and now my account has linked the two accounts and has the wrong email address. I would like to change this back but the website say that only the admin can do this. It doesn't seem to have either email account showing as the admin account somehow. The only 'admin' account that shows is that of the external folder that was shared with me.

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Rich

@shaunsgraham1 wrote:
I don't understand, my plan details and billing details still look to be linked to my account. Is this foreign account now able to view this details?

What plan does it show on your Plan page? If it shows a Business plan, then you've joined a Business team account. If that's the case the team admin can't see your billing information, but if they wanted to, they would have the ability to sign into your account as you to access files, since they now own your account.

If the billing information is still linked to my account, then why cannot dropbox staff amend this when requested directly from me?

Because you no longer own your account, the other company does, and Dropbox cannot take action on your behalf for an account that you don't own. Only the team admin can fix this for you.

Could you please send me the exact steps that the admin would need to follow in order to convert back my account such that my files do not get deleted ...

You need to ask the team admin to convert your account back to an individual account. If they just remove you from the team it would delete your account. If that were to happen, the team admin only has seven days to restore your account.

After your account has been converted you'll be on the Basic (i.e. free) plan. You'll be able to resubscribe at that point. If you had a subscription active prior to this, you would have received a prorated refund for the time left on your account.

All comments

Jay

Hi @shaunsgraham1, thanks for bringing this to our attention.

Just for clarification, did you join and merge your account with a Dropbox Business team?

This will help me to assist further!

shaunsgraham1

Yes. I'm pretty sure I did.

Jay

Are you looking to just change your email address, or do you want to be removed from the Dropbox Business team entirely to return to being a personal account?

shaunsgraham1

I just want to change my account email address back to what it was before. It won't let me as it say it needs to be 'admin' to change it. But somehow, it has nominated as complete external persons email as the admin when I accepted a shared folder.

Jay

Since you're part of a Dropbox Business team, it isn't possible for you to change your email address. Only the team admin can make this amendment.

You can find out who they are by following these steps.

Rich

@shaunsgraham1 wrote:
But somehow, it has nominated as complete external persons email as the admin when I accepted a shared folder.

Just to be clear, you didn't accept a shared folder. You accepted an invitation to join a Business team account. In doing so, you've merged your account into the team, effectively making them the owner of your account. Was this your intent?

If they later decide to remove you from the team and they do it without first converting your account back to an individual account, your account would be deleted.

Let us know what your actual intent was and we'll tell you how best to proceed.

shaunsgraham1

Yes, I did not intend to accept to join a business team account. I just wanted to be able view a shared folder. How do I change this back?

Megan

Hey @shaunsgraham1, thanks for posting here!

Keep in mind that the admin of the team account needs to convert your account back to an individual account.

Make sure they don't just remove you from the team as it would result in your account being deleted.

I hope this helps!

shaunsgraham1

I cannot afford to have my account deleted as it has the files from multiple projects across multiple years. I am not in contact with the person who has been assigned as the admin, and as you say if they do not remove me properly I will lose everything. Can dropbox staff simply put my account back the way it was?

Megan

I'm afraid this isn't something we can do on our end @shaunsgraham1.

Your admin is the one that needs to remove you from the team, and convert your account back to how it was.

shaunsgraham1

I don't understand, my plan details and billing details still look to be linked to my account. Is this foreign account now able to view this details? This is a serious security issue if so.
If the billing information is still linked to my account, then why cannot dropbox staff amend this when requested directly from me?

shaunsgraham1

Could you please send me the exact steps that the admin would need to follow in order to convert back my account such that my files do not get deleted, so that I can send them on the instructions.

Rich

@shaunsgraham1 wrote:
I don't understand, my plan details and billing details still look to be linked to my account. Is this foreign account now able to view this details?

If the billing information is still linked to my account, then why cannot dropbox staff amend this when requested directly from me?

Because you no longer own your account, the other company does, and Dropbox cannot take action on your behalf for an account that you don't own. Only the team admin can fix this for you.

Could you please send me the exact steps that the admin would need to follow in order to convert back my account such that my files do not get deleted ...