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Need to cancel subscription without access to account

Hi there,

I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I remember the password but can’t access the 2-factor-authentication email sent by dropbox, so I can’t log in. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?

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Rich

@Ja96 wrote:
I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Ja96

Thank you, I’ve tried that multiple times but Dropbox just won’t get back to me. It’s incredibly frustrating.

Walter

Hi @Ja96, sorry to hear you're having issues with this.

If you've already contacted our support team about this as Rich suggested, could you share your ticket number so that we can look it up in our system?

Thanks!

Ja96

Hi Walter, gladly.

Ticket nr: #23232648

Thank you

Walter

Thanks for the ticket ID @Ja96 - much appreciated.

I can see that this ticket has been closed since January, so would you mind if I opened a new one on your behalf using the email address that's linked to your profile here, on our Community?

Ja96

Hi Walter, please do so. It was closed by your colleague without the issue being resolved and I have not received a response since.

Much appreciated.

Hannah

Thanks, @Ja96, I just sent you an email, so we'll continue there.