Hello everyone,
We have a paid subscription through one of our work email accounts, whose email was shut down. We soon realized that the account needs to stay active for us to recieve the code to sign into the dropbox account.
So we restored the email account, attempted to sign in, but the code didn't come through. We tried resetting the password and we still don't have an email.
Can confirm we checked SPAM/JUNK.
Something similar happened with our Zoom account and Zoom Support confirmed that the email address was put on a bounce back list. They removed the email from the bounce back list after which we were able to start recieving codes for the Zoom account.
But I can't seem to find a way to open a ticket for Dropbox. My suspicion is that most likely the same thing happened here and that the email is on Dropbox's bounceback list. It probably needs to be removed so that the emails from their end can land in our mailboxes.
Do you have any suggestions?
