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I've received a fraudulent charge from an email I don't know. What should I do next?

Hello,

There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was suspicious. I was able to track down the invoice and receipt using the transaction ID lookup tool so I have that documentation. I want to report this to Dropbox so they may take action against this user. Thanks.

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Accepted answers

Hannah

Hi there, @yilin_u, sorry to hear about this.

Since this is a sensitive, account specific matter, I would suggest reaching out to our support team directly.

You'll need to open a private browsing/incognito window and go to this page.

In the "I want to look up information related to:" section, choose "other" and then type in your own email address, fill out the rest of the form and submit your request.

Let me know once you have your ticket number!

All comments

Hannah

Hi there, @yilin_u, sorry to hear about this.

Since this is a sensitive, account specific matter, I would suggest reaching out to our support team directly.

You'll need to open a private browsing/incognito window and go to this page.

In the "I want to look up information related to:" section, choose "other" and then type in your own email address, fill out the rest of the form and submit your request.

Let me know once you have your ticket number!

yilin_u

Hi Hannah,
Thank you for your help.
My ticket number is 23388534.

Hannah

Thanks for the ticket number, @yilin_u!

I passed your comments along and raised the priority of your ticket, so a member of our team will be getting back to you the soonest possible.

I hope you have a great day!

yilin_u

Thank you a lot!
Have a nice day 🙂