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I can't view my files as I'm getting a 404 error

Last Friday, I was in the middle of writing an article on my computer. As I got tired, I saved and closed the file intending to continue on Sunday. However, when I tried to open the file again on Sunday, I was redirected to a 404 error page. I'm unsure what to do from here, can you please advise me on how to proceed? Screenshot 2024-02-19 091515.png Screenshot 2024-02-19 091846.png

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Walter

Hi there @backendbro - sorry to hear about this.

Could you clear your browser's cache or try another browser and let us know if you still get the same error?

Thanks so much!

backendbro

Thanks for the reply, Sir Walter. I have cleared my browser history, cache and saved files. But the problem persists. If I attempt to create a new dropbox paper, I will get redirected to a 404 page. Or is it because I have been using the free trial for some time now?

Edited.....

I just switched to a new browser (Mozilla Firefox). Yet, the problem persists. I still get redirected to a 404 page.

Megan

Hi @backendbro, thanks for checking a different browser too!

It sounds like it's a Paper file we're talking about, right?

Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article.

Can you check your emails, to see if you received any communications from us about this?

This will help me to assist further!

backendbro

Yes, it is a paper file. I received an email 3hrs ago, that my complaint is being forwarded to the appropriate department. But I'm yet to get a response.

Megan

Gotcha @backendbro!

I was able to locate your ticket on our system. Hang tight, and an agent will be with you shortly.

Thank you!

backendbro

Ok, ma’am. I appreciate your effort. Those papers are the source of my livelihood. Thanks for helping once again.

Edited....

@Megan Hello ma'am. Just checking up on you. I'm yet to get a response.

kelpforest

Was this case resolved? Have exactly the same problem for 3 weeks now. Thank you

Nancy

Hi @kelpforest, I searched our system a little bit and I can see you have a ticket with our support team. I’ve also left them an internal message, so that they contact you as soon as possible.