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My activities show someone else's activities

Hi!

Our company uses Dropbox Business, and lately we've noticed some strange confusion under "Activity".

My activities show that I have moved certain files when in fact I haven't. The file's version history shows that a colleague would have moved that file, but this colleague denies doing it.

Other colleagues are seeing similar unrecognized activities under their own activities.

Any ideas about what might be happening and suggestions on how to solve this?

Thanks in advance!

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Accepted answers

Jay

Hi @MRAQ, in order to look into this matter in more detail, as it contains account-specific information, it would be better to contact the support team directly.

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Nancy

Thanks for posting this on the Community, @MRAQ!

Do you mind sharing a few screenshots of what you see exactly under “Activity” vs what shows under the file’s version history? If you check your Events page too, what does it report? If there’s any personal info, please make sure to mask it first.

Finally, can you clarify what type of Business plan you’re currently on?

Keep me updated.

MRAQ

Hi Nancy,

Thank you for the response. We use Dropbox Advanced.

Please see below screenshots of my activity and the version history.

None of the listed activities from 2 days ago were done by me.

In version history for the last file of the above screenshot, it says my colleague LK moved the file 2 days ago. It also says I (HC) would have edited the file on my Desktop in October 2023, but I have never seen that file before.

MRAQ

PS. The events page says LK was moving several files at the same time as the above files were moved.

Nancy

Thanks for these screenshots, @MRAQ! If LK opens their Activity feed on the Dropbox app as well, and switches to the “You” tab, what do they see there? Does it also mention that they moved the exact same files that you see on your desktop activity?

MRAQ

Hi @Nancy,

Sorry for the delay in response.

LK for some reason cannot see his activities beyond yesterday. But this morning again My activities show that I have moved the same files. LK said that this morning he renamed a parent folder containing the folder that contains the files that Dropbox says that I have moved. Hope this is helpful.

Nancy

No worries, @MRAQ. I’m also curious about one more thing; if your team admin goes to their Admin Console > Activity tab, what do they see on their end?

I’d like to gather as much info as possible to isolate the issue.

MRAQ

Hi Nancy,

Our admin just sent me my activity report for the last week, and there is no mention of the above activities in my report. All the listed activities look like something I have done.

Also, he said we are using Dropbox Business, not Advanced which I said incorrectly earlier.

Jay

Hi @MRAQ, in order to look into this matter in more detail, as it contains account-specific information, it would be better to contact the support team directly.