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How to change subscription via ios to dropbox directly

Hi,

I had my Dropbox Plus through apple subscription, but I’d like to manage my account directly from dropbox website.

My plan via apple app store has been already lapsed since January 2, but I cannot find a way to subscribe the dropbox service directly from dropbox.com. Can you tell me how I can change the way to subscribe dropbox plus via dropbox.com?

Thank you,

Sophia

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Accepted answers

Jay

Once the site has confirmed that the subscription has been cancelled, since it seems it might not have been fully registered from the iOS system, it would return to a Basic plan, and that's when you'll be able to upgrade to a Plus plan from the site.

All comments

Jay

Hi @jsophialee, thanks for bringing this to our attention.

Has you account officially downgraded to a Basic plan according to this page?

If so, you can upgrade to a Dropbox Plus plan from this page on the site.

If you have any further queries, feel free to message back.

jsophialee

No, it still says "dropbox plus", although I cancelled the subscription before the planned payment date of January 2. When would it change to basic, so I can upgrade?

On a side note, when I click my initials on the right top of the dropbox website, under "personal account -- general" it says "basic".

Jay

jsophialee

Okay, thank you, Jay!

Dan57

Jay,

I want to move my Dropbox Plus subscription from iOS to Dropbox. I just cancelled it in iOS and my current subscription runs thru 2/13/25. What is the best way to ensure my account is renewed in Dropbox prior to my subscription end date. Do I need to wait until the current subscription end date? If the account has to returns to a Basic Plan before I can upgrade back to the Plus plan, will I lose any files?

Dan

Megan

Hey @Dan57, happy Friday, the weekend is approaching!

I'll be happy to explain!

The short answer is: yes, you need to wait for the account to downgrade to our Basic plan first.

Once that happens, you can access our plan page, and choose the subscription that best suits you.

As for the files, please be aware that if your account is ever downgraded, Dropbox will not delete any of your files. All that happens is that your syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files or changes.

If you have any questions, I'm here!

Dsagstad

Hi

Having exact same issue. The Dropbox account has been downgraded to Basic, but the upgrade screen doesn’t show the prices and says an error so won’t let me pay.

My iPhone says I still have a Plus subscription until 28th April but this doesn’t show in my account.

Jay

HI @Dsagstad, have you tried restoring your purchases on your iPhone using these steps?

fha

Hi,

I have been using Dropbox Plus for quite some time but suddenly 2 days ago I received email from Dropbox that my account have been downgraded because Apple were unable to process payment for my plan. I have contacted my bank and there is no problem with my card. Now I have cancel my subscription through Apple and would like to subscribe directly through Dropbox but every time I tried this message appear "Something went wrong. Please refresh the page or contact customer support."

Hannah

Hey @fha, thanks for reaching out to the Dropbox Community.

In order to upgrade your account directly through the Dropbox website, first the cancellation you made through the app will need to get in effect.

If you go to the plan tab in your account settings here, do you see that your account is downgraded to the free Basic version?