Hi,
I got Error 500 when trying to delete my account.
I tried with firefox, edge, chrome. Same error every time.
Can you help ?
Best regard,
B
Hello Nancy,
still the same problem.
Maybe is linked to an old back up I have on this account? I cannot delete the back up since I do not have anymore my old pc.
*I have tried with different browser with incognite page
Hi there @OATTohatsu - sorry to jump in and thanks for clarifying that for us.
May we reach out via email to have a further look internally at this point?
It is November now, and this issue has still not been fixed. I can only assume on purpose. Please delete my account immediately.
Hey @DarkPatterns500, welcome to our Community!
If I understand correctly, it seems you're facing the same 500 error, when trying to delete your account, right?
Have you tried using a different browser, by any chance?
Let me know more!
Tried different browsers and different devices. Please delete my account.
Hi @DarkPatterns500, can I send you an email, in order for us to have a closer look into this?
yes. do I need to send you my email address or are you able to look it up?
Hey @DarkPatterns500! Please check this email address, and reply back to my message, when you can.
Of course, thank you.Please contact me writing to [removed per Community Guidelines]
Thank you.
Hey @OATTohatsu! Please check your email address, and reply back to me. We’ll take it from there.
Hi @Deleteaccount, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Keep getting error 500 when trying to delete account. Tried on multiple browsers.
Hi there @prestong777888 - sorry to hear you're having issues with this.
Can you please open an incognito window on your browser instead, and give this one more try?
Do you receive this error message right after inserting your Dropbox password or before that?
Let me know what happens.
Thanks for giving that a try, @prestong777888. Can we log a ticket for you then?
It looks like we'll need to investigate this further. We can email you to this address.
Hey @prestong777888, I just sent you an email, so we'll continue there.
Hi again, @prestong777888! I checked the ticket Hannah opened for you, and I can see you've had a recent update from our specialized team. Please have a look, when you can.
Hi Nancy,
sorry I could not check my email before. Can you help me again with this issue?Thank you!
No worries @OATTohatsu, I just created a new ticket for you.
See you there!
Hello,
I am trying to delete my account and I keep getting error 500.
Sorry to hear about this, @deletemeplease.
Have you tried from a different browser or a private browsing window to see if that helps?
Hello,Yes I have tried the app and multiple browsers. I cleared c&c and still keep getting the same error 500
I see, thanks for the update, @deletemeplease.
In this case, can we send you an email, so we can take a deeper look into the issue?
Yes please
Sure thing, @deletemeplease, I just sent you an email, so we'll continue there.
