When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received
May I give it to you in a less public way?
Since my day is probably your night, I'll go ahead and share the information.
[Removed as per Community Guidelines]
This is a throwaway address, but I tested Dropbox with it, and it had the same problem.
Hi @crchapin, just for clarification, the email address would be the one visible on your Dropbox account here. If it is correct, please confirm it so that we can contact you.
That address is correct. I just tried from that page to verify the address by having a message sent to it. However, again, no message arrived. (I also checked my spam folder.)
Thanks, I've sent you an email, please could you reply to it when you get a chance.
Yes, I received it and sent a response.
(Pardon the delay. I am currently in Japan.)
Hi, I'm trying to restore my old Dropbox account. I remeber my user and my password but I'm not receiving my 6 numbers code to get into my account.
please help me.
Hey @albertism, sorry to hear about that!
Do you still have access to the email address linked to your old Dropbox account?
If I were you, I'd also take a look at Sam's post right here, in order to make sure you've tried all possible steps.
If none of these work, let me know!
Sorry I followed all the instructions your link gave to me, but i'm still unable to receiving email from Dropbox, same the 6 numbers code, same as the new password instructions.
Thanks for giving that a go, @albertism!
Can we log a ticket for you then, and send it over to this email address?
The only way I found to log in was via Google log in which doesn't prompt for a 6 digit code. I have a ticket which in progress for the same reason and it's been months. My responses have been directed at Dropbox to provide an additional method such as two factor authentication (phone number etc). The fundamental problem it seems, is to do with email security and spam/spoofing. I've had similar problems with a group mail server that I manage and trying to get someone to admit it's their problem is like watching a tennis match with the consumer as the ball.
Dayle...
Hi everyone,
I hope you're all well! I just wanted to pop a comment in here to link to this post with some really great advice on what to do if you are having trouble receiving your verification email!
Hopefully, this will help if anyone has experiences with this issue again.
Thanks, and have a great weekend!
Graham
I have just about had it with Dropbox. I create this new account using a Yahoo email address that I've had for countless years, and upon requesting a verification email, nothing happens. As in, verification email not received, and not in spam folder etc. I have tried everything. I even called Yahoo customer support and tried to confirm if there was anything on their end - nothing. They are adamant that this is a problem with Dropbox system. I also changed my Dropbox account password since that could help verify the account - still unverified.
How on earth does Dropbox expect their users to trust them and give them business when they can't even be relied on to send a verification email to start using their service? This is YAHOO EMAIL we're talking about, not some fly by night burner email service that no one's heard of.
I can't even use the support chatbot because my email is unverified, so I can't even get support that way. Does anyone have any idea how to move past this nonsense? Is there anyone from Dropbox that I can connect with to resolve this completely unnecessary problem? Thank you.
Hi Graham,
I have followed Sam's steps and I still for teh life of me cannot get my email verified. I am using a functional Yahoo email for my dropbox account, and now matter how many times I've tried, I cannot get the Verification email sent my way. I've even added the no-reply email to contacts, reset my password, logged in and out, changed browsers, called yahoo support - nothing works. My account still says Verify Email, and I cannot receive the email regardless of what I try and the fact that it says it was "sent". Please help. Thank you
Hi @bazb1985, whising you a great Monday ahead!
I just sent you an email, in order for us to have a closer look into this.
Respond back to me, and we'll take it from there, cheers!
I have tried for several days now, I do not receive a 6-digit code? And it's completely impossible to get support / customer service when I can't log in. I have now created a new free account. Which will be closed as soon as my login problem is solved.
What do I do, I don't want to post my account email here - as it's private!!!
Hey there, @mortenlk, welcome to our Community!
Do you have access to the email address linked to your Dropbox account?
If so, then would it be okay for me to send you an email, in order for us to have a closer look into this?
Let me know more!
HI @megan,
Yes i have access.
Can you help 🙂
Hey @mortenlk, I just sent you an email!
Reply back to me, and we'll take it from there, cheers!
Dear Dropbox
I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox.
I've added no-reply@dropbox.com to my contacts.
I've checked my spam folder.
I've verified my address is correct.
I have also verified that the email address can receive mails from other sources.
I can also send you an email from that address if need be. I just need an address to send it to 🙂
I have actually had this problem for several years, but it has only become a problem for me now as I have gotten a new phone and I cannot verify my Dropbox app on it as I am not getting the code.
I have full access to my Dropbox account on my desktop and on the webpage.
Edit: Oh and I have just received my Dropbox community sign up email without a problem. My 6 digit code, no luck.
Please help me 🙂
Kind regards Daniel 🙂
Hey @rubinen, welcome to our Community!
I'd be happy to send you an email, in order for us to have a closer look into this. Would that be okay?
Let me know!
Dear Megan
Yes please. Please send me an email. I would love to get this solved 🙂
I have now received emails from:
Dropbox (Dropbox Support) <support@dropbox.zendesk.com>
and
Dropbox Community <community@dropboxforum.com>
without a problem.
🙂
Daniel
Hi @rubinen, I've sent you an email, please could you reply to it when you get a chance.
Dear Jay
I have now replied to your email.
Looking forward to your assistance.
Dear Jay and/or Megan
I am looking forward to getting this resolved.
Have you received my reply via email?
I fully understand that it can take longer to resolve at this time of year. 🙂
I tried it a lot of times in the last weeks, but didn't receive any verification codes or password reset mails to get back into my account.
I also tried adding the no-reply-Mail and using different browsers in different modes.
I had to create a new account to write here.
Is it possible that I gain access back into my Dropbox-account?
I am trying to install my dropbox account/files sync on a new PC and have not received any 6 digit access code email. I added the no-reply@dropbox.com email to my contacts and that did not solve the problem.
Can you please assist?
I finally got a security code via my phone, not by email as it told me to expect. But when I enter it, it generates a message at the top of the page "There was a problem completing this request." So I'm still dead in the water here, unable to set up my new computer with my dropbox files. Please assist!
HI @KylHaz, @RMox, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
