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Can't access shared folder because access has been given to a different account

My secondary email was given to a 3rd party for access to a folder, when I try to open the folder I get a message that says I’m signed in with my primary email and therefore cannot access. WhT am in doing wrong?

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Walter

Hey @Louland - sorry to hear you're having issues with this.

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

Is this folder a shared folder or one that you created/own?

Any additional information is more than welcome!

Louland

I am trying to open a shared folder. The message after I click on the link add to drop box is:

***@icloud.com#was given access, but you’re signed in as *****@globalnet.co.uk

Hannah

Hey @Louland, the error means that the person who originally shared this folder, shared it to the icloud address.

Are you signed in to Dropbox with that address in order to access the folder?

And if so, do you perhaps see the folder here?

Louland

Thank you, I realised that, but thought having registered the secondary email it would also recognise that as welI ….I guess that’s not the case? Thank you

Hannah

The secondary email you add to your Dropbox account, is indeed used for sharing purposes.

However, can you please clarify exactly what you mean by "My secondary email was given to a 3rd party for access to a folder", to make sure we're on the same page?

Louland

Sorry lets me try again- I am studying and my tutor has sent, to my secondary email address, a Dropbox link to her folder, where she uploads supporting documents, the email says “just click on the blue "Add to Dropbox" link. “ it is when I click on this link I get the message. Thank you for your help

Megan

Hey @Louland, sorry to jump in here!

Could you try opening the folder from another browser and let me know if you still get the same results?

Just to rule that out, you are certain that the invitation and the secondary email are spelled correctly without any mistakes, right?

In addition to this, feel free to send me a screenshot of the error you see on your end.

Louland

Hi Megan

Sorry it took a few days to access my desktop PC, and a different browser- I am getting the same message, ie that ~I am signed in with the wrong account so it will not open the folder. I've tried safari and Edhe/chrome

Louland

Hi Hannah

I'm signed in with my primary email address, it has been sent to the secondary email not the primary.

Megan

Hi @Louland, thanks for the screenshot!

It might sound trivial, but just for troubleshooting purposes, can you double-check that your email is added as a secondary option using these steps?

If you've already tried that, I'd be happy to send you an email, in order for us to have a closer look into this.

Louland

Hi Megan
Yes I can confirm that [email removed as per Community Guidelines] is showing as my secondary email, and it was verified.
Kind regards
Louise

Megan

Hi @Louland, I just sent you an email, I'll see you there!