You removed your access to the shared folder

Ticket #21958395

you'll find more info there with screengrabs
Sharing page does not show anything unshared for that date

If my client shares the folder with me wont they then be the owner of that folder?

I am the owner
the drive is not removable. I installed a new drive that hijacked the drive letter briefly

If the dropbox app can't deal with its folder being briefly unavailable then it's poorly written.

The share has been removed online. It now says "only you". This 100% was not a change made by clients. Unless they all conspired to do it on the same day.

the most frustrating thing about this is being told "it must be something you've done", and failing to get any useful suggestions to fix it. What about rolling back the entire dropbox? Restoring permissions? Resetting the local dropbox settings/cache/ whatever so that it stops sending spurious messages to the cloud. There must be someone there with the technical knowledge to at least make vaguely helpful gestures.

Sorry to jump in here, @getho.

If you didn't manually remove your access, then I think Rich is on to something here.

If you were the owner of the folder (owner is the person who initially created the folder, not someone who just adds files to it), then the other members wouldn't be able to remove you from it.

So, if you didn't manually do it, it must have something to do with storing Dropbox on an external drive.

If the folder is still in your account online, simply re-share it with the other members and you should be good to go.

What part of "it's not on an external drive" was hard to understand? I'm sorry but the level of support from dropbox is infuriating. This will happen with every folder in dropbox. "simply sharing it" is going to waste me days of time.
to quote myself:

What about rolling back the entire dropbox? Restoring permissions? Resetting the local dropbox settings/cache/ whatever so that it stops sending spurious messages to the cloud. There must be someone there with the technical knowledge to at least make vaguely helpful gestures.

My apologies, @getho, I must have missed that in your reply, sorry about that.

In any case, rolling the account or the folder back, won't restore the sharing permissions.

If someone removes their own access, or if the folder is unshared, or someone removes a member from the folder, the only way to regain access is for the owner to re-share the folder.

I hope this clarifies things.

Nobody did any of those things. I feel like I've been repeating myself ad nauseam.
Something has *gone wrong*. It *is broken*.
To ask me to believe that this is user error, is to ask me to believe that disparate clients all decided to remove access at the same time.
It is not possible.

Why does nobody at dropbox entertain the idea that there is an error here for one second.

I do understand where you're coming from, @getho and we definitely also want to help figure this out.

I also took another look at your ticket and I can see you're pursuing this over there as well.

Reaching out to our support team directly is the best way to go in this case, as they're the ones who have the means of accessing specific account info, so I'm sure they'll be able to clarify things 100%.

If you don't mind, once you know more, please come back to the thread to let us know what you found.

Hi,

I am facing a very serious issue, couple of weeks ago one of my main folder has been deleted automatically, not found in system as well as in web, but thankfully it was found in deleted files, so I recover from there.

Today around 45 min ago, I again found my folder is not opening and error msg comes missing or deleted, again I went to web access and check deleted folder but not found any file, however, I found events, and shocked when it was notified that I remove access to my folder, this is ridiculous . I didn't do that.

Kindly Dropbox and super users please help me to recover my data, it is very important for me, and tell me how to gain access to my folder again, It is unbelievable for me that I remove my access, kindly help me. very important data. Why there is no live person or email support, chatbot is also ridiculous.

same issue happened to me today, I am the only owner of my folder to keep it online and safe, but unfortunately on desktop it showed deleted, and on web events it show message "You removed your access to the shared folder" that is totally ridiculous, no one has the access to this folder except me, and I did not remove my access, I am not a fool. totally worst experience, I was thinking to upgrade my plan, but now I am thinking dropbox is not a safer place to store files, now I have lost my files and there is no customer support, totally loss.

Hi,

Mark

That means you, or somebody else in the share, have removed the access to the shared folder you are in. You could have inadvertently done that by deleting the hidden files within Dropbox.

You can try to rejoin at www.dropbox.com/share OR ask somebody to reinvite you.

Hi Mark,

But that folder was not shared with anyone; it is only for myself and I was using it. Moreover, I didn't delete it, if it was deleted then it will be on deleted folder but it was not there, then I check help online and found this URL to check the events , https://www.dropbox.com/events, and found I was removed my selft that is totally unacceptable for me, because I cannot remove myself, I was the owner and my important files are present in it.

if there is any method to gain my access again, I would be grateful to you.

Mark

It is a shared folder @NOman334 - that's what the error is saying, you removed yourself from the share.

Whats important to remember here is that a folder can be 'shared' but with only one person if you didn't invite anybody else or everybody else left.

So, you need to rejoin it at www.dropbox.com/share to regain the access.

Hi Mark,

Thanks for your reply, I didn't delete, and it is not found in a deleted folder as well. Also, no body has the access to this folder except me, I'm the only owner, and user of that folder. never shared to anyone. very mysterious for me. all gone.

Moreover, it is also not showing in the https://www.dropbox.com/share/recents

if it was shared then it would shown there.,..I;m stuck..what to do.

Hey @NOman334, sorry to hear about this.

In Dropbox terms, the owner of the folder is the person who created the folder or someone that the original owner has appointed as an owner.

Is it possible that someone else created it and then removed you from it?

If you search for example files through the search bar in your "all files" page, what do you see?

Hi Hannah,

I would like to emphasize that I created that folder exclusively for keeping my personal and critical files, and I have not shared access to this folder with anyone. That means I'm the only owner and the only user.

I am currently facing a perplexing situation where it appears that I have been removed from this folder.

I've noticed a folder on my smartphone that is displayed in grey, but I am unable to rejoin it. This raises concerns about the security of Dropbox, as I cannot understand how someone else could remove me from this folder. Your guidance or assistance in resolving this matter would be greatly appreciated.

Jay

Hi @NOman334, as you saw the message 'You removed your access to the shared folder', this means it was definitely a shared folder, and not a private folder, since that message only appears with shared folders. You can test this yourself by deleting a private folder.

It doesn't necessarily mean that you removed your own access to the folder, however. It could be that another member of the folder removed you from it. Is it possible you were part of a Dropbox Business team and then were removed from the team by the admin converting you to a personal account?

Due to this, it wouldn't be possible to recover any data from that folder. You'll need to locate the original invite in your inbox for the shared folder to see who invited you, and contact their email directly to share the folder with you again.

Hi @Jay,

Thanks for your reply, but for your kind information, I was never be a part of Dropbox business team, nor shared my this folder, I'm 100% sure, I never shared it nor do I have any invite for this folder, because I put it from my laptop D drive to Dropbox for backup because I was going to a fresh installation of windows, and it was safe from several months but now it gone from my only backup dropbox. Either its your system glitch or someone hacked dropbox and access my data, because I never shared that folder. Hope you can understand.

Jay

Thanks for the info, unfortunately, as you were removed from this shared folder, it wouldn't be possible for the support team to recover the files within it.

I'm sorry I can't be more helpful on this matter. If you have any other devices that haven't yet connected to the internet since you were removed from the shared folder, it's possible that the data would still be there.

That means I cannot trust Dropbox and feel safe to keep my files on Dropbox.