10/9/23 - I received an email on 10/6/23 saying my free trial ends 10/14/23 and I will be billed for my Dropbox Plus subscription. When I clicked on the "manage your subscription" link in the email it took me to the page that said my Dropbox subscription was Dropbox basic - free. Why does the email say Dropbox Plus subscription and the Manage Account / Subscription page says Dropbox Basic - Free.
I went to the avatar (profile picture or initials) in the top-right corner, clicked Settings and there was no plan link / no cancel plan at the bottom of the page and I did not purchase Dropbox on a mobile device. Per the comments in the Community forum regarding cancellation - if there is no plan link, you already have the basic plan and the cancel plan option is not available. However, I did not receive an email from Dropbox that my trial subscription had been cancelled. And I go back to the email referencing I will be billed for my Dropbox Plus subscription. Again, why did I get the email stating I will be billed for my Dropbox Plus subscription. Am I going to get charged for a plan?
As you know there is no way to contact Dropbox via phone, email, or live chat to clarify what is going on with the subscription. The notification I rec'd from Dropbox regarding the subscription was "No Reply". From the comments in the Community forum regarding cancellation, it seems like it other people have had the same issues I am having or may be having once I get charged on 10/14/23.
If my subscription is currently Dropbox Plus and I am going to be charged on 10/14/23 - I want to cancel that subscription. I am requesting a ticket w/ product support to get this situation clarified and / or resolved prior to my credit card being charged on the 10/14/23.
