missing folders from a shared folder

I finally accepted this solution. I re-uploaded the missing files to the shared directory. I was able to get them from a TimeMachine (MacBook) backup in an older version.

Thank you for all for cooperations and advise.

All comments

Mark

What is www.dropbox.com/events showing?

only a few files (on the order of drives) were shown to have been deleted. For 99% there is no record of erasure.

Mark

Is the folder that is missing a shared folder or a subfolder of a share?

a subfolder of a share

Maybe the MacBook update had an effect? Sonoma 14.0 . File indexing took a long time. A cloud icon appeared on the shared directories at that time.

Walter

Hey @tomasewski, sorry to jump in here, but can you clarify if you're able to find any sign of this subfolder in your events page?

Did any member of the shared folder move or delete the subfolder in question?

If you're looking at your computer, have you made sure that the desktop app is up to date in your menu bar/system tray and not still syncing?

I can not you find any sign of this subfolder in events page

Any member of the shared folder don't move or delete the subfolder. We are two members of a shared directory. The shared data is also missing from the colleague.

The desktop app is up to date in menu bar/system tray and syncing is to end. In the desktop app's sync history, I can see that only about 9 individual files have been deleted.

Walter

Is it possible that it was renamed or never uploaded to Dropbox to begin with then @tomasewski ?

This is not possible ( . We have shared the folder for several years.

It really is an unpleasant mystery.

Hey @tomasewski, have you tried using the search bar at the top of your 'all files' page, to see if you can locate any of these files?

Yes! No result (

And they're not in your deleted files page either?

Another question (sorry if it's pointless). isn't there a new limit on the size of the shared directory? But as I wrote, we have been working with this directory for several years.

No. They're not in my deleted files page

I finally accepted this solution. I re-uploaded the missing files to the shared directory. I was able to get them from a TimeMachine (MacBook) backup in an older version.

Thank you for all for cooperations and advise.

Something similar happened to me soon after updating to MacOS Sonoma 14. Folders moved from our shared folder structure to unexpected locations and were no longer accessible to teammates. I've been slowly trying to move everything back into place, but it was a lot of files and is taking a long time. Is this a known issue and are there ways to prevent it from happening again when I update other computers in the office?

Thanks for bringing this to our attention, @nwm.

We haven't seen something similar to this, if I'm honest.

Did these moves show up in your events page?

Yes, the move did appear in the Events and I received an email about it because of the large number files that were moved. From reading other posts in the forum I believe that this is very similar to issues that are being experienced by others after upgrading to the new MacOS 14.0.

Yes, the movements were subsequently displayed. When I downloaded the data from the TimeMachine backup to a directory in DropBox.

I think the only solution is to be patient))) At the time of the MacBook update, this MacOS operating system "saved" data from Dropbox somewhere in its memory. So it was "like" deleted when looking in DropBox. AFTER MacOS has finished updating and indexing the files, this operating system has returned them to a directory location on the MacBook. And from the directory in the MacBook, the data is then synchronized with the directory in DropBox. The problem arises when the directory in DroPbox is shared by, for example, 2 users who are updating a MacBook. Updating the MacBook, indexing the data in the MacBook and subsequent synchronization takes at least 12 hours according to my estimation. Recommendation if there are multiple members of the shared directories in DropBox that have MacOS at the same time: Update your MacBook gradually and individually. A member of a shared directory will always wait until the update, indexing, and synchronization from the first participant is complete (1 day). Do not use DropBox at that time. IT'S ONLY MY OPINION BASED ON EXPERIENCE - NO WARRANTY.

@tomasewski that experience sounds very similar to mine. We ran the MacOS 14 update on a couple of computers connected to our office DropBox at the same time and had the same unfortunate issue with our files as you had with yours.

SVC-2

Subfolders in a shared (2 members including me) Dropbox Folder are disappearing! Three days ago, a number of critical subfolders disappeared from my local as well as online Dropbox account, but were still appearing in the other person's local Dropbox. Today, subfolders also disappeared from the same folder the other user's local Dropbox. Neither of us have deleted any folders, and in fact the disappearance from my local and online Dropbox came after 30 days of no use of my computer (Mac 13.5.1). The other user has been using Dropbox almost daily. The missing folders do no appear in deleted folders or anywhere else. What is going on, and how to recover- "Rewind"?

Sorry to hear about this, @SVC-2.

Have you checked your events page to see if you can find any events related to those folders?

Bridewell

I have missing files and have checked in the deleted file right back to 2021 and can't find them. Can you please help

Bridewell

It's a folder that was shared with others

Hey @Bridewell, sorry to hear about this.

I would suggest checking your events page, to see if you can find any events related to that shared folder.

Hi Hannah,

In our case the event was noted on the Events page. Can you clarify how this helps us, or why it matters? For example, is there a way to reverse an event that was not user initiated? I did not see that option. Also is there an update from Dropbox on why there errors are occurring?

Thanks for your help!

Depending on the event, it might be possible to reverse it.

What does it say about the particular folder?