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I'm not receiving the 6-digit code email to log in to my Dropbox account

JGD 55

When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received

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lityum

By the way,

its my ticket number

22693042

Nancy

Thanks for the ticket number, @lityum! Did you also add no-reply@dropbox.com to your email contacts, and checked the notifications on any linked devices?

lityum

Hi Again
Unfortunately ı don’t have any linked device
And I added no-reply e mail address in to address book

Megan

Hi @lityum, in this case can I send you an email, please?

lityum

Of course

[removed per the Dropbox Community Guidelines]

That’s that mail that I would like to access

DIMITRIS4

I have for a long time an account and i have never activate the two step verification. Now I am trying to log in and i have problem because I have to write down an extra 6-digit code but nothing comes to my email which I have as a username at my dropbox account. How can I skip that?

Thank you in advance.

Dimitris

Hannah

Hey @lityum, before we reach out to you, if you have access to the email associated with your Dropbox account, can you try to reset your password, to see if that bypasses the 6 digit code?

And @DIMITRIS4, can you also try the same, to see if that helps?

DIMITRIS4

I selected ‘Forgot your password’. Then I wrote down my email with with I had create my account but I don’t receive any email. I have to tell that I know for sure and I remember my username and password. While I write them it doesn’t say that they are false. So they are correct. Please help 🥺

Walter

Hey @DIMITRIS4, sorry to jump in here, but did you also check your email's spam/junk folder to see if the email ended up there somehow?

DIMITRIS4

I have already checked my spam emails too many times but I didn’t receive anything.

Walter

In that case, may we reach out via the email address that's linked to your profile here on our Community to have a further look internally @DIMITRIS4?

DIMITRIS4

With that email here in the community I don’t have issues. I still have an account with another email and I have to tell you that I have access to that email. Is it okay to write down my email, hear in public community?

Walter

Since this is a public forum, I'd suggest that we took this to ticket to avoid disclosing any personal information of yours @DIMITRIS4

Let me know if that would be OK with you.

DIMITRIS4

Ok, so let’s talk via email. You can use the email that I have here on community and from that email I can send you the one which I have problem with log in to my account. Thank you in advance.

Walter

Thanks for your cooperation @DIMITRIS4 - you've got :envelope:

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Sirli

I'm not recieving 6 digit verification code.

I have done all the things, that has been recommended in forum, still nothing.

Also I hit button reset password, and also no email.

Jay

Hi @Sirli, thanks for bringing this to our attention.

Could you clarify what steps you've already taken? Have you added no-reply@dropbox.com to your contacts list and checked your spam folder?

Have you contacted your email service provider to see if they could be restricting emails from the following Dropbox domains?

This will help me to assist further!

Sirli

Hello Jay,

All steps have been done, no-reply@drop... has been added to contacts. Spam is empty. suupport told that there are no restrictions.

My email was deleted and now our support restored my email.

My friend got immediately 6 digit verification code.

Jay

Could you clarify what support you're referring to, from Dropbox or another company?

Sirli

Our company computer support

Jay

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

top791214

您好，我的信箱無法收到六位數的安全碼。以下是我的信箱 [removed per Community Guidelines]

Myleenz

I am having the same issue. & would welcome any suggestions.
I have had to create another account with a different email address in order to sign in to access even the community.

JPJames

A client of mine is having similar issues not receiving 6 digit security code or password reset email even after checking junk. Email is [removed per Community Guidelines]

gm40

Hi Megan,

I hit exactly the same problem as discussed here.

I checked spam folders locally as well as on the mail server.

There is no email from dropbox although it should be dozens by now.

Thanks for help!

Sirli

[removed per Community Guidelines] is the one, that is not working.

Nancy

Hey @Sirli! Please check your email address here, and reply back to my message.

For everyone else having the same issue, can you please clarify if you’ve checked your spam folders and added no-reply@dropbox.com to your email contacts, before resending the one-time code?

------------------

对于遇到同样问题的其他人，能否请您澄清一下，在重新发送一次性代码之前，您是否已检查垃圾邮件文件夹并将 no-reply@dropbox.com 添加到您的电子邮件联系人中

Nancy

Sorry for jumping in, @gm40.

Is no-reply@dropbox.com added to your email contacts, as well?

If yes, please open another browser on your computer, and log a ticket with our support team via this page. After that, send me your ticket number here.

Thanks!

Sirli

Hi Nancy,

email came to wrong email address.
I wrote You an email address, that has issues.

Since I can't log in, I'm currently logging in from my co-workers account

Walter

Hey @Sirli, sorry to jump in here, but I'd suggest getting back to Nancy's email from the correct email address and she'll be able to assist further from there.

Let us know if you have anything else to add.