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Double Charge on Bank Statement

I have one account. I use the app on my phone from the Apple store and sync my photos for editing on my laptop. I’ve just now noticed I have double charges on my statements. One from Dropbox today 06 Jan 2022 and one on the 03 Jan 2022 so only a few days apart. Why am I being charged twice? I’m just wishing someone can give my money back since I’ve been paying twice. For a few months now.

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Nancy

Hi @Emma Hodgson and welcome to our Community!

Can you clarify whether both charges came from the App Store?

Does any of them seem to be a direct Dropbox payment or a Play Store charge instead?

Let me know when you have more updates.

Emma Hodgson

Hi Nancy thank for the welcoming.
They are both direct Dropbox payments

I checked my subscriptions for Dropbox in my App Store and it doesn’t seem to be the problem. Please let me know how I can stop the double charge, I’m a student and can’t afford to pay double the amount every month.

Kind regards
Emma

Nancy

I totally understand.

Would it be OK if l message you over to the email address that’s linked to your Community profile?

We’ll take a closer look together.

Emma Hodgson

Yes please

Nancy

All set! I have just messaged you, so please check your email inbox, when you have free time, and reply back to me.

BanBrosAu

Hey guys, I have the same issue I have a subscription charge from Apple and one from Dropbox each month on the statement. Requesting a refund and any assistance will be greatly appreciated. Cheers

Megan

Hi @BanBrosAu, I hope you're doing well!

Have you checked if the charges are for the same Dropbox account? Also, would you like to cancel your Dropbox related charge, or Apple one?

If it's the latter, you'd need to contact Apple, and ask them for assistance.

Let me know more!

melissajh09

I have seen the same issue in this community of being double charged. I have submitted my tickets over and over and showed the dates and transaciton number from my bank statements. They say they can not find my any charges with my email account...but I do not have any other, and I can not believe they cannot find my informaiton from my debit card information I provided, which they asked for, and the number I called is just a recored message to submit a ticket... wow!... it seems to be a never ending loop. Can the sales team give me a person I can talk to live? It seems I would need to upgrade to business dropbox to be able to get a live person which is crazy. All I want is the refund from the double charge since August of 2022. It may come down getting legal help to rectify this easy situation. Hopefully support will see this complaint and help me solve this issue.

Happy New Year to everyone in the community.

Megan

Hi @melissajh09, happy 2023 back to you!

In regards to the live person to talk to, I'm afraid that your support options depend on your Dropbox subscription. You can see more here.

As for your charges, I'm happy to help with that. You mentioned that you have submitted tickets already. Could you send me some ticket number references, so I can locate them on my end for you?

Keep me posted, and we'll take it from there.

Chantelle03

Did you get this sorted with them?

I am having the same trouble and they're not helping me at all!

Chantelle03

I am being double charged for dropbox, they charge me US$ monthly, and Paypal charges me $15.99NZD monthly. This has been going on for YEARS, and yes I did only just notice. Dropbox says that it's from Google Play Store, which makes sense because that's where I signed up originally, not through dropbox directly. Dropbox is being extremely unhelpful, and just passes the blame to Google, but they're the ones getting my money twice, so help me!

ALSO I have seen SO MANY PEOPLE on here and on reddit reporting the same issue, and I haven't seen ANYONE post saying that it's been resolved!

Chantelle03

Did you get this sorted? having the same issue!

Chantelle03

Did you get this sorted? having the same issue!

Chantelle03

Hello! Have you managed to get this sorted? I'm having the same issue and no luck getting any help at all!

Walter

Hey @Chantelle03, sorry to hear you're having issues with this.

Since it sounds like you've already contacted our support team, could you share your ticket ID so that we can look it up in our system?

Thanks so much!

Chantelle03

Dropbox my ticket is Ticket #22645171: Dropbox Support Chat

Walter

Thanks for the ticket ID @Chantelle03 - much appreciated.

I was able to locate it in our system and passed your comments on. You should be hearing from our experts soon, but please let us know if you have anything else to add.

SiWeSy

Same issue and I didn't notice because my family has multiple accounts drawn from the same bank.. There seems to be a lot of people that have been being charged double for years and an issue that has been being reported for the same. I wonder how much dropbox makes off this "issue". It seems like something that they would notice on their side especially after so many reports. Class action?

Hannah

Hey @SiWeSy, thanks for your feedback on this.

What we've seen over the years, is that usually our users are paying for different accounts, that either belong to other people, or they forgot they even had.

Can I send you an email, so we can investigate what's going on in your case?

Chantelle03

That’s not true, mine was one account, and on reddit multiple people were one account and Dropbox just gaslights everyone.

Hannah

Indeed, it's not the case 100% of the time, @Chantelle03, but it is very very common.

Has your issue been resolved, or do you still need assistance?

ajonathanpalmer

No. So far they're sending me round in circles with bad instructions that can't be completed. It's starting to look a bit scammy.