Child Item

Dropbox synchronization not working with colleagues

I have a problem, some of the people I work with use the dropbox application on a computer, I use the website. When I change something in dropbox or add new folders, they don't see it in their desktop app, what could be the problem here? They use and save everything on their OneDrive, and I am logged in on mine, but I also have access to their OneDrive and when I do something in the application on their OneDrive account, they see changes in dropbox, but I do not have them on the website. Please advise.

Find more posts tagged with

Shared Folders

Web

Sync

Dropbox Basic

Developer

Active

Closed - Not for right now

Closed - Partially Delivered

Comments

Jay

Hi @Ewelina Kol2, thanks for bringing this to our attention.

Are you adding files into a shared folder when using your Dropbox account?

Is this folder shared with those colleagues?

This will help me to assist further!

Ewelina Kol2

Yes, I add a folder and it is shared with all users. Except that they have the application on their computers and they can't see these folders from the computer, because when they enter dropbox via the website, they see everything I shared.

Rich

@Ewelina Kol2 wrote:
Except that they have the application on their computers and they can't see these folders from the computer, because when they enter dropbox via the website, they see everything I shared.

Make sure the folders aren't using any characters in their name that would be incompatible, which would cause them not to sync. Also, you mentioned OneDrive several times in your original post. I just want to make sure you're referring to Dropbox, not OneDrive. If they have both Dropbox and OneDrive syncing the same files, it will cause problems.

Ewelina Kol2

Yes, because they downloaded the application and saved it on OneDrive, I think it's the fault of not synchronizing, am I right?

Jay

It sounds like that could be the case, if the files appear on the Dropbox site for you, but not on their machines, ask them to check their Dropbox site, to ensure that they're looking at the correct account and service.