When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received
I'll check the spam, thanks. How do I add an email to my email contacts if I can't login...
@Nancy I added no-reply@dropbox.com to my email contacts and checked my devices' notifications, as you suggested, but I didn't find the number code. I don't have a ticket number of the conversation with the support team because it was a chatbot. I am really desperate...
@Nancy I have just written to the support team. This is my ticket number: 22614042. I haven't received a reply because I sent the mail 5 minutes ago.
Hi @Claudia28, I can see that a support agent has replied to your ticket. Please could you check your inbox and reply to them if needed.
@Jay Thank you so much. I have just read the mail sent by the dropbox support and I hope they will help me.
Nothing in spam... Now what do I do?
Hey @EJ27, can you check the steps provided by Samantha here, to make sure we've checked everything?
So I tried to re-set my password. I'm again not receiving any email in my account. May I assume that this account no longer exists then?
(which is OK as my goal was to verify and then remove). The only way I can be sure is, if I'm contacted by support so they can verify my email, is that possible?
Sure! I just sent you an email, I'll see you there @EJ27!
Hi Nancy,
Here's the original ticket number that was generated when we sent an email to Dropbox support - 22583337.
Yes I've added no-reply@dropbox.com as an O365 Contact and made sure it's whitelisted but it still did not send an OTP.
O365's message trace do not show any logs of emails coming from no-reply@dropbox.com. There is nothing in the Quarantine or Spam folders.
Hi @jjavier, I just sent you an email on my end, since the last one seems to have been closed.
Reply back to me, and we'll take it from there!
Hi @Claudia28, I was able to locate your ticket number, and I can see that it's still open, and that you have responded back to Leah.
Hold tight, and she'll get back to you as soon as possible.
I checked my spam and don´t get the mail, so I added the no-reply@dorpbox.com to my white list too but it doesn't reach me. My mail is [email removed as per Community Guidelines]
Hi @Luis09, welcome to our Community!
Can you also check a few more things, and the steps provided by Samantha here, to make sure we've checked everything?
Keep me posted!
My problem has been solved. Thank you!
Hey @Meraj ansari, could you elaborate on the issue you're facing so that we can assist further?
Are you referring to a 2 factor authentication code or one time security code to access your Dropbox account @Meraj ansari?
Do you have access to the email address that's linked with the Dropbox account in question?
Hello, I had to create this new account because my other account is not recieving the password reset or the 6 digit code. I have already tried logging in in. private browser, clearing the cache, adding the no reply email to my contact list. But nothing seems to be working.
I am not getting an email for me to put. the 6 digit code after I login.
I'm not receiving it either for the account that I am actually trying to access
Hi @AsiDul, let's jump right into this!
Can I send you an email, in order for us to have a closer look into this?
We were able to recover it! Thank you so much!
Hello I've same problem.
My e-mail is [removed per Community Guidelines]
I cant receive any 6-digit code
Im writing my friend account because I couldnt login anyway.
I have access to my e-mail [removed per Community Guidelines]
pls help me Megan:)
Hi @lityum! Did you check the spam folder of your Dropbox’s email address? Have you added no-reply@dropbox.com to your email contacts?
If you have any linked devices to that account, double check their notifications, too. You may be able to find the one-time code there.
Hello Nancy,
Ive checked my inbox but there is no e-mail
