Dropbox has taken money from my credit card account without authorisation, how do I get it back?
@Rum-SMK wrote: How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
@kllebeau wrote: I have an unauthorized charge on my debit card.
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Hello,DropBox has tried to charge me £516, a few days apart. I have two accounts - one a Plus, paid for in January (annual) and one now free (previously plus). Any idea why they may try to charge this? Luckily I didn’t have the funds in that account, and have now frozen it and ask for a new card to be issued.Thanks!
@PDrummy wrote:DropBox has tried to charge me £516, a few days apart. I have two accounts - one a Plus, paid for in January (annual) and one now free (previously plus). Any idea why they may try to charge this?
That sounds like the yearly charge for a Business Standard account with three users. Did you start a Business trial and not cancel it?
For any other information you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi there. I am being charged a monthly fee from DropBox of $18.69. I have checked my account and I have a free account. I have checked my billing and invoices and there is nothing there. I can't even contact anyone because when I go into billing management, the option to contact someone is not available because I don't have a paid account. Does anyone know how I can contact someone to cancel this or manage this? The dropbot is useless. I need an email address or similar to stop the payment.
@Mums Who Wine wrote: I am being charged a monthly fee from DropBox of $18.69. I have checked my account and I have a free account.
I am being charged a monthly fee from DropBox of $18.69. I have checked my account and I have a free account.
If you have a free account and you're being charged, then you're being charged for a different account. Use the credit card charge lookup tool to identify the account you're being charged for.
I can't even contact anyone because when I go into billing management, the option to contact someone is not available because I don't have a paid account.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
@goingcrazyoversomeidiot99 wrote:Someone has used my card to pay for a Dropbox. I don’t have an account. So I can’t get help. I can’t call. I can’t email.
I am being charged monthly for Dropbox and I never authorized it. This is ID theft, how do I get in touch with Dropbox to stop and reverse these charges.
@cathry wrote: I am being charged monthly for Dropbox and I never authorized it. This is ID theft, how do I get in touch with Dropbox to stop and reverse these charges.
Hi
Thanks for the response and the Dropbox support center information. I notified the bank as well.
thanks
I have been charged for several months a subscription of £9.99 per month but am concerned whether this is genuine as I have received many e-mails warning me that my drop box is over the limit. The e-mails look as though they are from dropbox but the e-mail addresses seem to be from different countries such as Iceland, San Francisco all warning me that my plans TBs of storage is nearly full and need to upgrade. The odd thing is that my account plan shows that there is more room and that nothing has been added for some time.
As I am concerned about the security of my account and the possibility of being scammed, I have given notice to downgrade/cancel my plan.
I guess that one issue may be whether I have for some reason got more than one dropbox account
Hi @hh48, welcome to our Community!
Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from? If I were you, I'd give it a go.
As for the emails warning you about the space in your account, have you made sure they are coming from official Dropbox domains?
Keep me posted of any updates!
HI, I have a charge on my bank account that i do not recognize. i have no active dropbox accounts or subscribed to any plans. how can I get in touch with someone to resolve. in your help center there are no ways to get in touch. thanks
Hey @staticx, sorry to hear about this.
Can you please clarify if you've tried our self served look up tool to identify the email address that's associated with this charge?
Let me know what you find and we'll take it from there.
On my bank account I do not have a 12-digit transaction ID. what do i do here?
Can I send you an email, in order for us to have a closer look into this @staticx?
Yes please.
Hey @staticx! Please check your email address, and reply back to me, when you get the chance.
Cheers.
I am being billed for an account I can not locate. I have a basic account that I want to keep, but I am being charged $13.02 for an account that I can not find and can not get anyone to help me find it so I can have it canceled.
@m74 wrote: I have a basic account that I want to keep, but I am being charged $13.02 for an account that I can not find and can not get anyone to help me find it so I can have it canceled.
I have a basic account that I want to keep, but I am being charged $13.02 for an account that I can not find and can not get anyone to help me find it so I can have it canceled.
You can use the credit card charge lookup tool to identify the account you're being charged for.
Hello, I have.
I have tried all email addresses that I think I would have used. The only one that show is the one I am aware of and is a basic account (free).
This WORKED!! Thank you
Rich,
Thank you @Rich, This worked. But it is a very old account that I no longer have access to So how do I cancel it without having to log into the account (I do not have that email any longer so I can not reset the password).
I have an unauthorized charge on my debit card. I've went round and round on this website and it keeps asking me to sign in to my account. I DON'T HAVE AN ACCOUNT!! Then when I do try to follow the prompts to send an email, my only next option is to select a plan!
This is on my bank statement as a RECURRING PAYMENT: "ATM RCR Payment Dropbox 8NN5SBGHPQK3 141-58576933"
THIS IS FRAUD!!
I did finally enter my email address and now I have a welcome email? All I want to do is get a refund for an UNAUTHORIZED CHARGE ON MY DEBIT CARD AND CANCEL SOMETHING THAT WAS NOT SUBSCIBED TO!!
PLEASE HELP!!
@m74 wrote: This worked. But it is a very old account that I no longer have access to So how do I cancel it without having to log into the account (I do not have that email any longer so I can not reset the password).
This worked. But it is a very old account that I no longer have access to So how do I cancel it without having to log into the account (I do not have that email any longer so I can not reset the password).
I used incognito mode and it still tells me:
"If you need help with a billing issue on your account, including cancellations and refunds, please sign in first" so I don't see the purpose of that.
I'm going round and round with this. Why is there no contact number?
Hey @kllebeau, after you open the page that Rich suggested through an Incognito window, in the 'I want to look up information related to:' section, choose 'other'.
Then, type in an email address you can access and continue filling out the form and click 'submit'.
Once you submit it and have the ticket number, please send it along here.
Hi,
I noticed an annual subscription charge on the credit card associated with the account. The charge was made in September 2023 but there are no receipts/invoices displayed in "Billings". Also, there is no payment/receipt history.
Can you please let me know when this issue can be fixed? Or can you send me my current receipt for Sept 2023 so that I can reconcile my credit card for payment.
Thanks,
Molly [removed]
[removed]
[personal info removed per the Dropbox Community Guidelines]
@myin wrote: I noticed an annual subscription charge on the credit card associated with the account. The charge was made in September 2023 but there are no receipts/invoices displayed in "Billings". Also, there is no payment/receipt history.
What plan does it say you're on when you look at your Plan page? If it says Basic, then the account you're signed in to doesn't have a paid subscription, and you're being charged for a different account.
Use the credit card charge lookup tool to identify the account you're being charged for, then sign in to that account to view the billing history and access the receipts/invoices.
Dropbox [removed per Community Guidelines] 141-58576933 CA 13.22- Every month I get billed by dropbox $13,22.
The account I am currently using is downgraded already downgraded to basic, so either I am wrongfully charged by dropbox.
Or the credit card charges are related to another dropbx account I might have signed u in the past and don't remember email or login anymore.
Customer service is non existent at dropbox as there is not chat or phone number. Can someone pls assist, sick of paying dropbox for a service i don't use.
Thanks
