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change monthly payment to yearly

I used Dropbox Professional from 2019. The last is yearly payment (2019-2021) totals $199 per year, but this year 2022 the invoice was separated into monthly (January 2022, I have paid $19.99).

Question:

How can I change the payment cycle to yearly? (I tried to change by going to Seting tap Billing and I tried to change Billing period but Change was the gray color. I can't click to change it)

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Nancy

Thanks for posting here today, @GDA laos!

Have you checked whether your last payment was successful? If yes, you should have also received a receipt for your January payment.

What you can also try, as a test, is to switch browsers and see if that’ll help.

Let me know if that works!

John R.80

I've spent more than 10 minute trying to figure out how to pay yearly instead of monthly. Local and Google searches just loop me back around. Keeping back my anger, how do I do this?!?

Hannah

Hey @John R.80, sorry to see you're having trouble with this.

If you're paying for your subscription by credit card, you can just change your billing cycle from your billing page.

You'll begin your new annual subscription at your next renewal date, and you'll be charged annually going forward.

John R.80

That would have been the easy and obvious answer. I can only change my credit card, not the frequency.

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Jay

Hi @John R.80, does this mean you're not seeing the options as listed on this article to change the billing period?

John R.80

Nope. My screenshot shows everything. Not an AdBlocker. Both PC Chrome and Firefox. Next payment not due for another week.

8-15-2023 12.26.59 PM.jpg

Hannah

Thanks for that, John.

In this case, can you try reaching out to our support team directly, so they can assist you further?

Once you do that, please send along your ticket number here as well.