When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received
That is NOT acceptable. The whole point is that I cannot ask for help from the account I NEED help for (and for which I am paying for the Dropbox+ package) BECAUSE I CANNOT LOG INTO IT. I don't need help for the [email removed as per Community Guidelines] account from which I am making this post.
Bottom line: How do I get support for an account THAT I AM PAYING FOR?
Hi @BTCA , keep in mind that we need an email confirmation from the email address linked to the Dropbox account facing the issue. You should still be able to access the email address, even if you can't access your Dropbox account.
We will send you an email to the Community linked email address, you can then forward it to the email address linked to the account that you're facing an issue with, and that should do it.
Is it safe to assume that you have access to the email address -not the Dropbox account- linked to the account itself?
That would be fine - I don't get emails to [email removed as per Community Guidelines] directly, but will be advised when an email is sent to that one. There is otherwise no issues with access to my [email removed as per Community Guidelines] account or the ability to receive emails to it. The only organization apparently unable to communicate with that account is Dropbox.
Hi @BTCA , I just sent you an email, to your Community-linked email address.
Unfortunately, this is the only email I can contact you on, since I can't use a different one for security purposes.
Thanks!
How bad is this Dropbox. I cannot access my dropbox. Got email, password everything but they are not sending a code to my email so I cannot get in. Cannot contact support, the bot is the most pointless thing and so is all the other questions and options.
Hey @Dave9999, thanks for posting on our Community!
Can you also try adding no-reply@dropbox.com to your email contacts and then check to see if you'll receive the security code, after a new attempt to sign in?
Let me know how it goes.
I had the same problem (I have several clients and most of them have the same issue).
In some cases, the codes don't arrive to the email. The mailboxes are fine and spam folder it's empty. Mailboxes receives mails from other recipients without any issues... just the Dropbox codes are not being sent.
When I was able to contact support by chat, support fixed it... they did "something" on the backend and codes started to arrive to email addresses.
The problem is in some scenarios we cannot contact support because we cannot login. If we cannot login, the support chat is unavailable!
Hi @Alex2222, if your users are unable to login to the account, they can get in contact with our support team directly to look into this matter in more detail.
This can be done by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there they should be able to contact support.
Thank you.
Good to know. I saved the link and added this info to my notes.
Really appreciated.
Security code not received
Hi @Pardhivan, thanks for bringing this to our attention.
Could you clarify what code you're referring to? Are you using two-step verification?
Are you referring to the one-time security code sent via email?
This will help me to assist further!
We are in the same boat with [removed per the Dropbox Community Guidelines] except we can still access the email it's just that Dropbox is not generating any email codes. PLEASE HELP US Nancy or Larry or anyone from Dropbox.
Hey @helpRootCandles, sorry to hear about this.
Can you please add no-reply@dropbox.com to your email contacts and try again to see if that helps?
If you haven't already, make sure to check your spam folder as well.
Hi, I'm loged from another account, I can't login on my principal account, I have the password, but I'm not reciving the 6 digit verification on my email, I tried all, already added the no-reply@dropbox.com as a new contact and I still not reciving the email :C
Hi @Arcanita, thanks for bringing this to our attention.
Have you checked the junk/spam folder in your inbox to ensure it hasn't gone there by accident?
Hi, Thanks for your answer, I already have checked on that folders, and the email is not there :C, I'm not getting the email I don't know why
Hey @Arcanita!
Have you logged any tickets about this with our support team? If yes, please send us your ticket number here.
Otherwise, we can open a ticket for you instead and send it to this email address.
Thanks, unfortunately it has not made any difference. The emails with Multifactor Authentication codes for that email address only don't seem to be generated from Dropbox's end despite what the screen states when we go to try to login. They are generated for other emails but not for that one.
Hi @helpRootCandles, sorry to jump in here!
You mentioned you still have access to the email linked to the Dropbox account, right? If so, can I then send you an email address, in order for us to have a closer look into this?
Let me know!
hi 6digit code not coming my yahoo mail .....
yes one time security code
Hi @Pardhivan, hope you're doing well!
Just to clarify, do you have access to your Dropbox email address, and the security code never arrives in your inbox/spam folder?
Or has your email address been disabled, so you don't have a way of receiving the code instead?
Let me know, and we'll take it from there.
Thank q for u reponse ,i recived TICKET number to my mail,what the next step
नमस्ते @आशीष सोनी, इसे हमारे ध्यान में लाने के लिए धन्यवाद।
क्या आप यह देखने के लिए अपने इनबॉक्स में no-reply@dropbox.com जोड़ने का प्रयास कर सकते हैं कि दोबारा साइन इन करने का प्रयास करते समय आपको कोड प्राप्त होगा या नहीं?
साथ ही, क्या यह मान लेना सुरक्षित है कि आपके पास अपने ड्रॉपबॉक्स खाते से जुड़े ईमेल पते तक पहुंच है?
मुझे सूचित करते रहें, और हम इसे वहां से ले लेंगे!
पुनश्च: मैंने ऊपर अपने संदेश का एक स्वचालित अनुवाद शामिल किया है, यदि आपको कोई त्रुटि मिले तो उसके लिए क्षमा चाहता हूँ।
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Hi @Ashish soni, thanks for bringing this to our attention.
Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again?
Also, is it safe to assume that you have access to the email address linked to your Dropbox account?
Keep me posted, and we'll take it from there!
PS: I've included an automated translation of my message above, apologies for any mistakes you might find.
Hello,
I have run out of options. I am trying to sign in to our client's Dropbox Teams account but I am not getting the OTP. Dropbox is already whitelisted and we ran the message trace in O365 and did not see any email come in from Dropbox. The email address can receive emails from other senders so the mailbox is fine.
We submitted a ticket to Dropbox support but was only told that they do not monitor the account. I sent a follow up email to inquire what they meant by this - if the account has been cancelled, suspended etc and I have not gotten any response at all.
Hi @jjavier! Let’s have a look.
First of all, can you please send me any ticket numbers you may have, in order to locate them in our system?
Since you’ve checked a few things already, I understand you’ve also looked into the spam folder and the email isn’t there either.
Has this email address received any Dropbox emails at all recently? Can you also add no-reply@dropbox.com to the email contacts, and attempt to resend the one-time code?
I can't login. I enter my email address and then my password. Then it tells me a code is sent to my email address but I don't receive that (I can check the spambox on Monday but I don't believe it's there). How else can I login?
Hello! I have a problem with the mail that dropbox sends with the 6 number code. I don't receive any mail from dropbox so I cannot enter into my account. My mail account works well because I receive mail from other addresses. Then I looked for the dropbox mail in spam but there isn't. I contacted the support that suggested me to reset password but I didn't received the mail for the resecting password. I also wrote a mail to my provider mail account and they wrote me that it works and that they need a message of not delivering from dropbox. I need help. I need my file in dropbox cloud. What can I do? Thank you for your help.
Hey @EJ27! I’d still suggest you check your email’s spam folder first, as there’s a chance the code is there indeed.
If this doesn’t work out, please also add no-reply@dropbox.com to your email contacts, and try to resend the code.
Besides that, you can check for any linked devices, as the 6-digit code may have been sent as a notification there.
@Claudia28, can you please send me the ticket number from your convo with our support team?
Have you also added no-reply@dropbox.com to your email contacts and checked your devices' notifications, as suggested above?
