Child Item

Trying to preview a file online, and getting message "This link isn't quite right" why?

Hi,

This is happening with just of one of my file, which is quite regularly used. I access my dropbox account from the browser (chrome) and when I try to open one specific file the following message is shown "This link isn't quiet right". PS this is happening with just one file, rest are accessable as it should be.

Regards,

Junaid

Find more posts tagged with

View

Error Messages

Web

Preview

OffTopic

AcceptAnswer

Closed - Not for right now

Comments

Rich

@junaidiqbalshaikh wrote:
I access my dropbox account from the browser (chrome) and when I try to open one specific file the following message is shown "This link isn't quiet right".

Is this a file within your own account, or one that was shared with you?

junaidiqbalshaikh

My own

Mark

You dont need a link to access your own files @junaidiqbalshaikh - just navigate to it via www.dropbox.com/home

junaidiqbalshaikh

I am not accessing via link, just like always I am accessing my floder from home directory.

Megan

Hi @junaidiqbalshaikh, let's jump right into this!

If you try using an entirely different browser, or an incognito tab on your existing one, do you get the same results? Can you try and let me know?

Keep me posted!

junaidiqbalshaikh

@Megan Its the same result incognito mode

Hannah

Quite strange to be getting this error, when navigating to the file from your Dropbox files, @junaidiqbalshaikh.

Can you also try to clear the browser's cache, to see if that helps at all?

And how about if you try from another browser?

giorgia brignone

Hello,

I'm still not able to access my shared docs. When I click on the document to open it, I get this:

This link isn't quite right

Usually this happens when the link wasn't copied exactly right.

Thanks for the help!

Calvin2DBX

Hi @giorgia brignone, thanks for getting in touch!

I moved your post here where you can find some relevant info.

Please give the suggestions here a try.

Keep us posted with what you find!

giorgia brignone

Thanks! I tried the suggestions above and I still get the same result...

Megan

Hi @giorgia brignone, just to clarify does this happen when you try to access your content through a shared link, or when previewing files in your account?

If it's a shared link then is it one that you created or is it coming from someone else?

giorgia brignone

Hello Megan,

This is a document that I have created and sits among my "homepage", as the starred document among others. It is the only one that I have shared currently (with only one person).

All my other documents are accessible except this one. Thanks for any help!

Megan

Hi @giorgia brignone, if you try to search for the file name using the search-bar on top of your home page, are you able to locate the file, and preview it?

Also when you say you created the file, do you mean that you uploaded it to your Dropbox account, or that someone sent it to you, and you added it there?

giorgia brignone

For some strange reasons, if I do a search, I cannot find it. Although I made changes to the document last on 27 July. At the time, I had the same problem but I then managed to open it playing with "recent" and "starred" documents.

It is a document that I created and then shared; also, it is a document I regularly access/change, even though I cannot seem to find its path. It wasn't an issue until last week...

Jay

Hi @giorgia brignone, could you try checking this page to see if this is a shared file on your account?

giorgia brignone

OK, I have now upgraded my subscription so that I can have access again to the shared folder where the document originally was. And I still cannot access it!!!!

giorgia brignone

I was finally able to access the document on my phone through the app. Not sure what the problem is on the computer, but it eventually worked out.

Thank you for following up with me!

preitmeyer

I wanted to jump in here since I have the same issue...

I get "This link isn't quite right" error on a single file I access frequently when clicking in chrome directly from dropbox.com/home. All other files seem to work, and the file does come up on my iphone, but hasn't resolved like it apparently did for Giogia in above discussion. I need to be able to update/edit etc. from browser. I'm not sure it was the same error but this happened months ago and did resolve itself before I posted. Please advise why this might be happening to this key file for me. Maybe I should copy / recreate it? (assuming it comes back)

Megan

Hey @preitmeyer, let's jump right into this!

Do you have this file saved in your Dropbox account, or do you access a shared link? If so, then duplicating might not be a bad idea.

I'd also suggest that you try a different browser, if you ever see the same error again, just to exclude this being a browser-specific issue.

Let me know more!

preitmeyer

Thx @Megan . BTW I thought I posted this 3 days ago but it threw an error and I was busy, but at least it saved it for me!

OK so I'm on chrome and I get the error. I tried Safari and it worked (my file came up), so I cleared cache on chrome and it still doesn't work. I only use chrome so...

And again I'm clicking directly from dropbox/home, not any other shared etc. link (it's my file), and it's in the home directory not a folder. It is shared with one other person but I'm clicking the file not a link. It shows in my "suggested from activity list"... it's now first since I accessed it in Safari I guess, and as a recently modified file.

So what's wrong with the chrome file/link from dropbox home that I can fix since safari works from dropbox/home?

Megan

Hi @preitmeyer, can you try to restore your browser to its default settings and disable any browser plugins there?

Have you also made sure that you're using the latest update for your Chrome browser?

preitmeyer

Hello again you can mark this resolved etc. as I decided to try to copy the file on Firefox to another folder and try from Chrome... not only did it work but it reset the file to work from dropbox/home on chrome... as in I didn't even have to move it from the subfolder I copied to on Firefox. Go figure.

BTW yes I've been on the latest chrome update for all of this so far, and no I didn't and wouldn't want to reset chrome to default settings and stop plugins.

Thanks for all the suggestions and help getting to this point of trying something else that happened to work.

Walter

Glad to hear it's sorted for you now and thanks for the update @preitmeyer

Let us know if anything else comes up in the future. Until then, take care!