can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor

Problem is now fixed and I was able to upgrade. Hurray! Thank you Dropbox Team.

All comments

Hey @joolsbond, sorry to see you're having this issue.

Can you try again both from a different browser and a different network/WiFi connection to see if that helps?

Keep me posted!

Hi,

I've tried again today with Paypal, as well as another card. I don't have the option of using another network. I'm still unable to upgrade. Same message about too many billing attempts even though I'm using different browsers. if someone could call me and take my card number so I can upgrade I would appreciate it.

Thanks

Thanks for getting back Hannah. Have replied above.

cjplusplus

Hello,

Just an FYI I have a ticket open with the same issue. I've been trying to pay for a business upgrade for multiple days and I get the same error even after a single attempt (multiple cards don't work either).

The ticket reply I got was not helpful (they told me I'd tried too many times despite not).

Adam Rogers

I am having the same issues ! very frustrating i cant renew my subscription keeps saying iv made too many payment attempts.

I contacted dropbox via social media and they created a support ticket and have been emailing me today. Their engineers are working on it and they've asked me to try again after 24 hours so fingers crossed the fix will help others as well. Worth contacting them on facebook if you are having an issue. They were very quick to respond and take action to fix it.

Problem is now fixed and I was able to upgrade. Hurray! Thank you Dropbox Team.

I've emailed support about this but thought i'd put it out here too.

I've tried to sign up to get 2 tb of dropbox space but when I try, all I get is an error message saying that I've tried to many times and to wait for 24 hours or contact Dropbox support, I've waited 24 hours and actually deleted my account to make a new one but get the exact same message after 2 or more days of trying.

I've contacted my bank and there's no issue with my card at all, I even tried to sign up with the woman on the phone with no luck.

Is there something wrong with the site?

Also; my friend has tried to share a link with me and I've not got an email conferming it.

I'd go to sync but honestly, it's very slow and dropbox is enough for me so i hope this can get resolved.

I've just tried updating dropbox again with my card and then with paypal with the exact same results.

I hope something is done about this because I like dropbox and don't want to leave it but if I can't update my storage space i'm going to have to.

I've tried again with no luck, I understand it's a weekend so i'll give the team one week and if this issue isn't fixed, I don't want to do it but i'll have to leave dropbox.

I've managed to finally contact support about not being able to upgrade my account but i had to go through so many hoops, I think that the phone call option should be availible for everyone as it would be much quicker than emails that don't get answered.

I understand it's the weekend and hope that I get an answer within the week and really don't want to leave dropbox but am a bit frustrated.

Mark

As much as I think we'd all love phone support its simply not cost viable - even for the majority of paid accounts. The only way they'd even be able to do it for paid accounts would be huge service charge increases never mind for those with a free account.

Fair enough.

JJM4

"You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. You may want to try alternatives such as PayPal or a different card."

Tried 3 browsers, 2 cards, one debit, one credit & Paypal, tried over 24 hours later, tried on phone app and desktop, still will not take a payment.

Emailed support and had nothing back in 24 hours, now my dropbox doesnt work at all, as it says its out of space but wont let me buy/pay for anything.

My open support ticket number is 22790060.

If anyone knows a quick solution to this issue it would be much appreciated as live chat is useless and email support is none existent.

JJM4

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Thanks for reaching out to us, @JJM4.

I can see in your ticket that the issue has now been resolved.

If you need anything else, please let us know.

Have a great week ahead!

ralphpedersen2017

Hi,

My Plus couldn't auto renew due to card detail change and i missed the emails. The upgrade page was having issues yesterday when i went to pay but now i am locked out of the upgrade payment process for 24 hours and need to access my files now. I spent an hour trying this morning and another hour on to someone on chat which couldn't help. Is there anyone from technical support that can help?

Hey @ralphpedersen2017, sorry to see you're having issues with your subscription.

Try logging in to your account through a different connection or network to see if that helps.

Keep me posted.

ralphpedersen2017

Hi Hannah, I have been in contact with the chat function on dropbox yesterday and have tried from multiple devices. Tried different browsers and tried incognito. nothing works

Thanks, Ralph.

Can you please give me the ticket number for that communication, so I can check it out?

ralphpedersen2017

Hi Hannah,

I spent an hour yesterday on the chat fuction and got nohwere and spent another hour this morning with no reslut. I have since reached out on twitter and received an email, ticket number #23009460

Thanks for the ticket number, Ralph.

I can see that my colleague is already assisting you, so hopefully, the issue will get resolved really soon.

Thanks for reaching out and if you need anything else, please let us know.

hugoborjeson

Hi, I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. This was on the first time of applying and I hadn't made any attempts before and I've tried on different browsers. How can I upgrade please?

Sorry to hear that, @hugoborjeson.

Is it possible for you to try upgrading, while connected to a different WiFi/router or mobile data, to see if that helps?

hugoborjeson

No doesn't work anywhere